1. Home
  2. Point-Of-Sale Software
  3. RMS hangs

RMS hangs

We are running RMS 1.2. Recently we noticed the application will "hang" after the completion of a transaction. The PioneerPOS touchscreen will not accept input (yet the mouse still works). If we toggle between the task manager and the POS application, we find that RMS's title bar will show non-responsive/not responding. The difficult thing is it happens only sporatically, maybe 2-3 times a day.

Anyone have an idea of what could be the problem? We've run a chkdsk and the disk looks fine. We have 20GB disk with about 4GB free, the database is about

1.3GB, we only have 256MB RAM, but we are careful not to run any other applications on the machine.

We're stumped. Also, we assume if it is a database issue, SQL MSDE has basically no maintenance error checking utilities.

Suggestions?

Reply to
reng
Loading thread data ...

I could be very wrong but it sounds like an opos problem. If it is always at the end of the sale it could be something to do with trying to print a receipt or open a cash drawer, if you are using them.

How is your touchscreen c> We are running RMS 1.2. Recently we noticed the application will "hang" after

Reply to
Gaz

the touchscreen is part of a "built-in" all-in-one unit. it doesn't happen every time, just once in a while. if we can figure this out, we'll certainly post the answer here.

we have a pole display and two printers. i will look into the device drivers. we're using a USB hub, but we haven't had problems like this since we opened the store over 3 years ago.

thanks for your suggesti> I could be very wrong but it sounds like an opos problem. If it is always at

Reply to
reng

We're still investigating this sporatic problem. One idea may be the windows taskbar. We've configured the touchscreen layout to use the entire window. We've designed these windows to not overlap. Occassionally, I see that when the taskbar appears, it looks like it tries to shift the touchscreen buttons window upwards into the transaction window.

To test this, we're go> the touchscreen is part of a "built-in" all-in-one unit.

Reply to
reng

i have same problem befor and i follow this step after that my problem is sloved so try

If you are using a USB dongle, try the following steps after you remove the USB dongle: 1. Use Windows Explorer to find the Rainbow Technologies folder that is located under the C:\Program Files folder. 2. Open the Sentinel System Driver folder. 3. Click Add/Repair/Remove installation. When the Sentinel System Driver ? Install Shield Wizard starts, click Next.

Note If you receive an .msi error when you click Add/Repair/Remove installation from Rainbow Technologies, you must upgrade to the latest version of the drivers to resolve the problem. The latest version is Sentinel Protection Installer v7.3. To upgrade to this version, follow these steps: a. Visit the following Safenet Web site:

formatting link
b. Save the .exe file to your desktop. c. Run the Sentinel Protection Installer 7.3.exe file to upgrade your driver. After you upgrade to this version, you can follow step 3 without errors. 4. Click Modify, and then click Next. 5. Click USB System Driver, and then click Next. 6. Click Install. 7. Click Finish. 8. Attach the USB dongle. 9. Click Configure Driver to make sure that the ports are set correctly.

Best Regards

MOHAMMED I. OWN

Reply to
MOH.OWN

BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.