I have saved a copy to disk of my accountants file. I can verify "read it back in" that its good. My accountant cannot read the disk with his QB. Friends without QuickBooks cannot read the disk contents using windows explorer. We all use XPpro, and very similar Dell systems. Any idea of why other than misaligned drive which I have eliminated by copying other files that others can read. Mel
Have the others save the file to their hard drive then check the properties of the file. I don't know if this still happens but it used to be that a QB file burned to a disk would become read-only and need to have that property unchecked.
That is normal procedure when burning a disk.
Copy the file from the CD/DVD to the HDD, then right click on it, click on Properties and uncheck the Read-only Attribute.
Happened to me 6 years ago. the accountant never called me. When I followed up why the year end was overdue he told me the he needed print outs, as always.
If the disk is 'not recognized' - ie data is there but the OS does not know what to do with it, THEN the problem lies in using the data that was created.
Since your friends do not have QB, do not expect them to be able to read the data.
Your accountant, however, should be able to use the copy. Since you state he cannot, then you have to look at the method you are using to create the disk, and the method he is using to read it.
What is the error message the accountant receives?
If, on the other hand, disk drive shows no data, then you have an OS issue, or a drive issue, or a physical CD issue. You do not have a QB issue.
Post to the appropriate windows forum. Be sure to include any error messages you received in your post.
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