Mistakenly Entered Credit on QB Desktop - what to do now (2023 Update)

If you have entered credits in QuickBooks Desktop that you would like to delete because they are not being applied to a customer's account, you can follow these steps to remove them:

1. Go to the "Customers" menu and select "Receive Payments."
2. Locate the credit that you want to delete and click on it to open the payment.
3. Click on the "Delete Payment" button. A warning message will appear, asking you to confirm the deletion. Click "Yes" to delete the credit.
4. Repeat steps 2 and 3 for each credit that you want to delete.

Please note that deleting a payment will remove all the associated information from QuickBooks, including any linked transactions or reports.

Alternatively, you can void the credit instead of deleting it. To void a credit, you can follow the same steps as above, but instead of clicking on the "Delete Payment" button, you will click on the "Void Payment" button. This will keep the transaction in your records, but it will be marked as voided and will not affect your financial reports.

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