On an Item price list, the standard report displays OK and unwanted columns can be dropped. But when any new column is added (via clicking in the list of available fields), QB reports an error code of 7300 and has to be restarted. We have verified, rebuilt and repaired QB via the Add/Remove programs XP control panel. No errors were reported
The program is QB 2005 Pro, R5P. The file was updated from QB 99 about 2 months ago and has worked okay until a few days ago. No unusual computer events have occurred since it worked OK.
Are you on the item list? or are you in an item price list report?
If you were to do the same steps in your sample company, would you get the same error message?
If you have access to two machines, does this happen on the 2nd machine?
If it has been working great for 2 months, the silly question here is (sorry) , have you ever been able to accomplish this before?
What are the EXACT steps you take to product this error? (where in the program, what you click on etc).
My guess is that this is something that's isolated to your machine (ie. program or system specific) and/or your date file. ...not that that really narrows things down at all. ...hehe. :)
If it turns out that this happens on a 2nd machine I would suspect something wrong with the data file. Resort ALL of your lists 1st, then test it. If that doesn't work, then I might consider doing an external rebuild of the data file.
(In 2003 R7 and above you can do whats called an external rebuild by basically having QuickBooks open to "no company file open", then go to File, Utilities, Rebuild data, and then point it to the data file).
Always rebuild the file locally, not over the network. External rebuilds are a little more entailed than regular rebuilds - you don't want to run either type of rebuild more than you need to. Only run an external when you suspect that a regular rebuild hasn't fixed the problem. And always reverify after rebuilding. Even if it says no problems found - check the log file. "QBWIN.LOG" - easily accessed through the QuickBooks program by hitting "CTRL 1" then "CTRL 2", select the Open File tab. Is there anything in the log file that corresponds with the verify you just ran? The beginning of the verify log will say, appropriately enough: "Begin verify log", with the date & time stamp. Sometimes you will have errors in the log file, that you wouldn't know about, because the verify doesn't always tell you (maybe 2 - 5% of the time it fails to mention something). Doesn't hurt to check the QBWIN.LOG.
Then again, this might be something program specific, if it's only happening on this one machine. I'd run through a clean directory reinstall of the program. Uninstall through add/remove programs, reboot, install to a never used directory - mebbe: "C:\PROGRAM FILES\QB2005", update it again to R5, then test it. With broadband this is like a 10 - 15 minute test.
I didn't see anything for the error code 7300 on the
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website. I also didn't see anything in the forums on it:
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. Kind of a mystery error. What is the exact wording of the error message?
Your error message may be covered by Intuit's free technical support covered under the Customer Care Policy (CCP). Details here:
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. If you can't resolve it, you might want to report it as a bug through the program. Hope this helps.
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