Hi,
I've found the instructions for handling returned checks however there's a bit of a twist that I can't quite figure out. The check was a "prepayment" which was applied as a credit and never applied to any invoice. The instructions say that I have to create a credit memo with the same line items as the original invoice but since there wasn't one I don't know what to put on the credit memo. Can anyone help explain how to reverse this check so that the customer ends up with a $0 balance rather than a credit for the amount of the check? I thought about voiding/deleting the payment and that will adjust my bank account just fine - but it will change a deposit that has already been cleared and I don't exactly know what the impact of that will be.
I hope this makes sense to somebody who can help get me out of this dilemma.
Thanks! Todd