Void invoice with payments applied

Find the payment and unapply it. Now you can void the invoice.

The payment of 50% of this invoice is correct. But the remaining 50% need to be removed. I'm thinking credit memo for this amount may be what I have to do??

Greg

scfundogs wrote:

How about change the invoice to reflect what actually happened then?

No. It's not. The invoice was for goods/services. From your indications in your original post, the payment received is no longer related to goods/services, but is, instead, a non-refundable deposit.

A credit memo is what you want, but not for the 50% amount.

By what you listed in your posts,

-- the customer placed an order for something..... a service? some items?

-- the customer put 50% deposit on the order.

-- you created an invoice for the full amount of the order, and applied the

-- The customer has cancelled the order.

-- You keep the deposit.

To keep a proper account you must reverse the initial invoice, and then issue a new invoice (or statement charge in the customer register) for the non-refundable deposit.

To reverse the initial invoice I would suggest a credit memo, as opposed to a void. Use the same line items and sales tax codes as the initial invoice. Put a memo on the top and in the bottom memo line "CR to reverse Invoice XXX, order cancellation" or something similar. By using a credit memo instead of a void, you avoid any tax issues that might be generated by removing an invoice for a different tax period.

Thank you very much for the detail response. This is exactly what I was looking for.

Greg

L wrote: