New error condition

Hi QB Folks, I've been using QB for years, right now I'm using 2009 Pro. This morning I sat down to pay bills and when I qued up to print an envelope QB errored out
and shutdown. Just on the off chance something got scrambled I rebooted and reloaded QB. Tried it again and same thing. The error message said something about corruption in the database.Do I need to contact Intuit or is this something that someone has encountered before? The rest of QB seems to be running fine so far. Any suggestions or comments appreciated. Tnx, Dusty
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Dusty wrote:

What was the exact error message? Is it one particular vendor that it happens to or ANY vendor?
I would start by running data verify (found under file>>utilities). Post back with a status of what that utility tells you. you may need to run a rebuild (another tool) but start with data verify.
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It's any letter (to any vendor) I haven't tried customers or employees.. The error window reads as follows
"Quickbooks has encountered a problem and must be shut down. We appologize for any inconveinence." Then gives the option to send an error report or not.
Then QB shuts down and another popup reads something about an error reading memory at "something, something, something. (I can PrtScr if you need to see it)
I will trty the Verrify data as you suggested. Tnx, Dusty.
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Dusty wrote:

Try sending an invoice to a customer to see if that also causes the program to crash.
You might try deleting the contents of the message (edit>>preferences>>send forms) to see if a blank message causes the same problem. Maybe there is something corrupt in the message template that is causing the program to crash.
Are you sending via QuickBooks e-mail or Outlook/Outlook express?
I was able to send a Purchase order (the only vendor option) without the program crashing.
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As Laura has suggested, you REALLY need to verify the database.
Also, you mentioned in the initial post of the thread that you are using Quickbooks Pro 2009. What Release are you running? Pressing the "F2" key after QuickBooks has started will bring up the Product Information screen and the Release Number is in the first line. The current release is R12. The release notes for R12 say that QuickBooks will no longer display "Qbw32.exe Application Error" or "QuickBooks has stopped working" when closing. The "error reading memory..." popup when closing is the message they are talking about and which you seem to be seeing. My wife stopped getting that error popup when I upgraded her from R11 to R12.
You really want to be running the R12 Release of QuickBooks Pro 2009, with a Database that passes verify, before you work on any other issues.
--
Ken Wampach - FirstNameATLastNameDOTorg


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