I've been a "fan" until now. Before this my biggest complaint with
Intuit was credits not having the same alert feature as the bills for
a duplicate number, if you don't have a lot of credits this wouldn't
matter to you, but I do get a ton of credits and it's a huge deal.
Causes lots of problems. I was told Intuit says if they don't get at
least 20 inquiries for the same problem they don't address it.
The end of the relationship though is this I use QuickBooks Premier
and POS, the new IRS law that went into affect for IIAS FAS compliancy
due to Intuit not responding to this need has forced us to abandon QB
and buy a whole new accounting system which is costing us around
$12K. To say nothing of the learning curve and in this economy this
is a huge hit.
I'd say we are one of many independent pharmacies across the United
States using QuickBooks so it would have been a money maker for
Intuit, they threw us under the bus.
First I was disillusioned with Intuit because they never got back to
me with an answer. I submitted feedback, went to their website, sent
letters, made phone calls to several different departments and sales I
never got an answer. Finally I contacted the presidents office, his
secretary was extremely helpful BTW and the way they finally handled
it? They had a man call from India, one we could hardly understand,
to tell us they won't be supporting IIAS. Nice. Real nice.
Cowards at Intuits head office.
QuickBooks is an entry level generic accounting system and never was and
probably never will be designed to be all things to all users. Intuit does
not market their POS product as a vertical market software application
specific to the retail pharmacy industry. Your company is not the first and
certainly will not be the last that moves up the software food chain. Just
remember in real life there is no Santa Claus. Your new 12K system will in
the long run probably be a blessing to you and your customers.
Many of my clients who use QuickBooks use the product for their back office
accounting needs. Their upfront operations are handled by dedicated vertical
market software which by their nature cost considerably more than
QuickBooks is like your family doctor, sometimes circumstances dictate the
need for them to refer you to a specialist.
Is this Haskel La Port? Wow, I didn't know you had it in ya! I'm
used to your smart a@@ responses.
Thank you. Okay, I understand, hearing you say it that way brings
things into perspective.
I was just very disappointed in Intuit's total lack of communication.
Ignoring a person when all they had to do was what you did, lay it
out, and then I would have moved on. It was bad business to leave me,
and so many others with the same question, hanging and then having
their outsourced employee who are almost impossible to understand tell
us. I was just surprised he didn't try to sell us something ...
You helped me, I appreciate it very much.