I've been a "fan" until now. Before this my biggest complaint with Intuit was credits not having the same alert feature as the bills for a duplicate number, if you don't have a lot of credits this wouldn't matter to you, but I do get a ton of credits and it's a huge deal. Causes lots of problems. I was told Intuit says if they don't get at least 20 inquiries for the same problem they don't address it.
The end of the relationship though is this I use QuickBooks Premier and POS, the new IRS law that went into affect for IIAS FAS compliancy due to Intuit not responding to this need has forced us to abandon QB and buy a whole new accounting system which is costing us around $12K. To say nothing of the learning curve and in this economy this is a huge hit.
I'd say we are one of many independent pharmacies across the United States using QuickBooks so it would have been a money maker for Intuit, they threw us under the bus.
First I was disillusioned with Intuit because they never got back to me with an answer. I submitted feedback, went to their website, sent letters, made phone calls to several different departments and sales I never got an answer. Finally I contacted the presidents office, his secretary was extremely helpful BTW and the way they finally handled it? They had a man call from India, one we could hardly understand, to tell us they won't be supporting IIAS. Nice. Real nice.
Cowards at Intuits head office.