Where are the transactions?

QB2006 Premier Acct Edition, R7

View=Customer List w/Transaction Detail with ALL selected for customizable fields.

Many of the customers/jobs aren't showing any transactions. Quick Reports come up blank (I *always* choose ALL as the view so its not a date range issue).

In order to find known transactions like deposits from or checks to the customers/jobs I have to use Find or the Job Profitability Summary Report.

I'm still fairly new to this version because its been so heinously buggy that I stuck with my other versions for the most part. This is a client file created by me, on only my computer, been working in for about 5 months, doing 2 years of back-entry.

Now that the back-entry is done I'm starting to get into the daily entry and am finally using screens like working with customers and looking things up but am finding that the information, while there and entered correctly, isn't showing up in the places it should be.

In the strange event that it matters...while doing back entry I didn't use customer/vendor centers or the CoA list. I didn't use Bills/Invoices/Write Checks/Make Deposits. I entered all transactions, from bank statements, via the bank register(s) and created necessary customers/vendors/accounts from that screen. Its possible that somehow QB is bugged in that fashion but its the only thing differently than I do on a daily basis with all of my other clients and in all of my other versions.

Is anyone else having this problem? Is anyone else doing Quick Reports on customers only to have them show up empty or clicking a customer in the Customer List and seeing no transactions show up?

Reply to
scfundogs
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I should have added that:

a) I've verified data w/no problems but rebuilt anyway

b) closed company file and reopened

c) triple-checked for inaccuracies in the individual transactions and find none. Customer/Jobs are assigned to all checks/deposits. 97% of the transactions have already cleared

d) I'm doing nothing differently and in all my other versions (except Mac) any transaction assigned to a customer/job shows up in Quick Reports.

Reply to
scfundogs

Not having any of those problems, I do quick reports with both vendors and customers pretty often and haven't seen this. I am not using Acct version though this is Manu & Whlsle, don't think that would make a difference but who knows.

Reply to
Leo Navoichick

Thanks Leo. The premier type shouldn't make a difference and I'm torn about your report. On the one hand its nice to know that Intuit didn't change the info that shows in Quick Reports but its troubling that I'm having this happen rather than it being a software glitch. There's too much work put into this company file for there to be problems that require use of special reports to view standard information.

I checked another of my 2006 company files that has customer transactions and am not able to reproduce the glitch so it appears to be this particular file. This file was updated to R3 when it was a manual download. Then word came out that R3 was causing problems. I'm wondering if it has something to do with that as the other company file I spoke of was created after R3.

Reply to
scfundogs

My guess is it is the way you entered the back data. When you do JE's (enter into a register) QB doesn't create all the normal customer/job/vendor links between the transactions. Without the links it can't quickzoom.

Reply to
Golden California Girls

I concur with "Golden California Girls". I think the issue is how you entered the data. There is a one way link between Sales/Invoicing/Receive Payments and the bank account. Data entered into Sales flows to Customer detail info. If you enter directly into the bank account register, the information does not flow back to Customer details. If you enter the job name when you enter it into the bank register, it will flow to the job profitability report but not to Customer details. The same is true regarding vendors and payments.

If you look at the way data was entered for the different clients you mentioned, I think you will find that different methods were used in entering the data into QB.

This is not a software glitch. This is standard for accounting processing. If you think about it, even a manual One-Write system works this way.

Since you mentioned other versions in your original post, I even went back to QB 2002 edition. It works the same.

Based on the way I think you entered the data, your P&L and Balance Sheet should be OK. You just will not have the Customer and Vendor details.

Reply to
CMS, VA CPA

The vendor details are intact and many of the customers do show the correct transaction detail.

This isn't the only client I've entered transactions in this way, I've done it most often with clients I get who are 2 or more years behind in their bookkeeping and their customer/job details are accurate.

I also have a contractor client who doesn't invoice. He gets wire transfers or checks and I enter them via the bank register at times and those deposits show up when doing a Quick Report in 2005.

I don't understand how its not a software glitch, or at least a company file glitch, because if I assign a customer/job to a transaction then it should show up in that customer/job's details. Maybe its just me but I don't think its a special case to expect to see all (regardless of entry as long as something was assigned) customer/job or vendor detail when I use the report that's supposed to display that information.

Also, why would it only be a sales invoice/receipt/deposit that would link to the customer when on several of the other customers those things plus checks written to them (return of escrow for example) show as well?

Reply to
scfundogs

Wellllllll, it does one one client but not another so I don't know why that is. Generally I use the correct data entry screens for the transaction I'm entering but not always.

This is the first I'm hearing of the lack of links and I've been using QB heavily since version '99. I still maintain that regardless of the method of entry if a transaction is assigned a customer/job then the link should be created regardless of what other software does. Why bother making the assignation if it only shows up in a few specialized reports?

Reply to
scfundogs

Thanks, didn't know about the links and am not happy about it. If the customer/job association happens successfully from within a bill entry window or check writing window then why can't it happen from inside the splits of the bank register window?

Reply to
scfundogs

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