Discover Card issue

Jun 04, 2010 16 Replies

Hi all,



Has anyone seen a resolution to the Discover card Direct Connect failures? I entered myself in the Intuit Support Alert list for this issue days ago and have yet to hear anything back.



One thing I have noticed is two separate entries for Discover Card in the recently downloaded Financial Institution list; one indicating Web Connect as the available protocol and the other indicating Direct Connect; rather than a single entry indicating both.


The reason for the 2 are or could be if you want to use Direct connect you will have to pay a fee for this option. The free option is using Web connect. This is also true for FI's like Chase. That is if you meet the minimum requirements for the fee to be waived. That is if they allow it.

As for a fix. The fix will not happen overnight. They may announce a fix but it might not be available until the next patch.

"jslcr1" wrote

jslcr1,

I hadn't thought of that. Although I've received no notice, it might be in the offing, though I hope not. I remember the Chase conversion from WAMU, when free banking Direct Connect went away while my old Chase Credit Cards still worked fine. If that's their plan, then I would expect to see no fix or patch.

Thanks for the reply.

Regards,

Len Agoado snipped-for-privacy@msn.com

I'm using Direct Connect. I don't pay any fee. It is working just fine.

-- Jim

Jim H wrote in news:1p6dnYQeEPfwGpTRnZ2dnUVZ snipped-for-privacy@giganews.com:

For me at is working too.

For me, some days it works, others not. What's strange is that it seems to work on days where I have transactions to download!

Thanks all for your replies, especially the ones that let me know that Direct Connect still works for them.

Just to follow-up --

I disabled online access for the card. When I tried to reactivate, the only option available was Web Connect, which I activated and connected with. Still no Direct Connect option. I deactivated Web Connect, and noticed that my Financial Institution field had changed from 'Discover Card' to 'Discover Card Account Center'. I changed it back to 'Discover Card' and the One Step Update option reappeared, which I activated and now have working perfectly.

Still have not heard back from the Intuit Discover Card Connection Error alert list I put by name on.

Interesting quirk. I hope this helps others.

Regards,

Len Agoado snipped-for-privacy@msn.com

"John Pollard" wrote

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Thanks John. That's too funny.

I still think there's an issue with the Financial Institution List from Intuit however, particularly given how my entry was changed and how the list showed multiple institutions instead of multiple choices for a single institution.

Regards,

Len Agoado snipped-for-privacy@msn.com

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If you say so.

In my experience, it's not uncommon for a given financial institution to have two different Quicken fi names; one for Direct Connect and one for Web Connect.

Discover card has had two fi names for at least a year ... and the fi name to download using Direct Connect has been around much longer than that and has not changed: it's still "Discover Card".

I was having problems with DiscoverCard downloads lately, too. Renaming FI name back to "Discover Card" helped me also - THANKS FOR THE TIP!

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I don't know what that means; but, my comment was meant to be taken in light of my having found a solution earlier and Intuit having queued my name on an alert list.

I was not aware of that. Thanks.

Apparently so. My issue seemed to be the change of the connected fi from Discover Card to Discover Card Account Center.

BTW, I did later receive an alert message stating that Discover had corrected the problem with their servers, but no mention of the involuntary connection change that was keeping Direct Connect from being an option in my case.

Regards,

Len Agoado snipped-for-privacy@msn.com

"gk" wrote

gk,

Glad it helped.

Regards,

Len Agoado snipped-for-privacy@msn.com

In November of 2009, I discovered that I was getting automatically billed by Amazon.com every month for various amounts around $73.

$72.02, 74.43, 74.12, 74.33, etc..

This had been going on since 5/1/2008.

I got in touch with Amazon and talked to them. They said no such charges had been made by them against my discover card.

I contacted Discover card and they basically told me, "It was your responsibility to keep track of your charges. We will only refund you for 6 months. Sorry but this is really not our problem, it is your problem."

I have had instances with both Citi Card and Bank of America when my card was charged by somebody else. They caught the bogus charge within 2 weeks.

Discover Card ripped me off. I am no longer using Discover Card and I suggest you do the same. All the credit card companies want my money, so I will be using other cards.

Just my humble opinion.

;-(

Are you saying that for 18 months you were downloading and accepting fraudulent charges into Quicken, and didn't notice?

There's probably some type of statute-of-limitations clause, within a credit card company's contract, that states the holder has a limited period in which to submit a fraud claim.

This one is laughable.

I would say so! What's the point of downloading charges if you never look at them? This is one reason I don't let Quicken automatically enter charges. I'd most likely notice a balance off, but I'll definitely notice it when I review and accept those charges.

Regards,

Margaret

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