peculiar Discover message

I'm getting a peculiar message from my Discover account when I do a O-S-U.
To be honest, I've been hesitant to post this because I run Quicken in a wa
y that I suspect very few others run it.
Pertinent details: Q2016 H&B WINDOWS R12 Machine: MacBookPro on OSX Sierra CrossOver 16.2 (provides a means to run windows apps thru WINE on a Mac)
When I do One Step Update, Q presents a message:
Action Required for Discover Card and Discover Bank Users
Discover Card and Discover Bank have recently implemented security improvements for Quicken and Quickbooks. To continue using Quicken and Quickbooks, you will need to complete an account deactivation and reactivation process. Additional information and detailed instructions on h ow to complete this process is available here:
So, the first puzzling thing is that the message mentions both Quicken and Quickbooks. Q & QB both USED to be Intuit products, but Quicken was sold. Q uickbooks is still an Intuit product, but Quicken isn't. That tells me the message isn't coming from Intuit and it isn't coming from HIG Capital.
I suspect Discover is up to speed on a transaction that occurred more than a year ago, so I have to assume that I've somehow invoked an artifact burie d in Quicken code from before HIG bought Q.
I moved my file over to a Windows machine & it synced with no issues. Howev er, when I moved it back to the Mac & ran Q under CrossOver, the Discover m essage persists.
Within the pop-up, where it says "more info is available here" there is no link or button to follow.
Anyone care to speculate on what's happening?
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"Bartt" wrote
Anyone care to speculate on what's happening? -------------------------------------------------------------
I don't think any speculation is necessary.
What is happening is, "Discover Card and Discover Bank have recently implemented security improvements for Quicken and Quickbooks" and if you download from Discover Bank or Discover Card, those new "security improvements" call for you to "complete an account deactivation and reactivation process" for the Discover accounts in your Quicken file.
[The fact that Quicken is no longer owned by Intuit is immaterial. Discover is the one requiring this change.]
I completed the deactivate/reactivate process with no problem and my Quicken Discover Card account is downloading fine, with no message from Discover displayed.
Here are a couple of Quicken Community discussions on the subject that may shed additional light on the matter.
https://getsatisfaction.com/quickencommunity/topics/discover-security-change
https://getsatisfaction.com/quickencommunity/topics/important-message-from-discover-card?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all
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On Thursday, May 18, 2017 at 8:32:51 AM UTC-5, John Pollard wrote:

Except the weird thing is that I don't get that message if I open the same file from within a Windows machine & I appear to be connecting to Discover without issue; no deactivate/reactivate message.
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On Thursday, May 18, 2017 at 6:50:10 PM UTC-5, Bartt wrote:

u

over

icken

r

may

hange

rom-discover-card?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all

e file from within a Windows machine & I appear to be connecting to Discove r without issue; no deactivate/reactivate message.
I also failed to mention that I had gone thru the Deactivate/Reactivate pro cess a couple of times & it kept coming right back to where I left it.
On the Online Services tab, I noticed that it displayed another message ".. .improved connection method" and if I followed the link, the pop-up present ed some info on Direct Connect. However, Activating through that screen als o brought me right back to where I started.
I just got off the phone with Discover. They routed me to a PDF on how to d eactivate/reactivate, but even following that process took me right back to where I started.
For now, I've just thrown the checkbox to not show the message any more. Do wnloads are still working.
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"Bartt" wrote:
Except the weird thing is that I don't get that message if I open the same file from within a Windows machine & I appear to be connecting to Discover without issue; no deactivate/reactivate message. -------------------------------------------------------
It sounds like you're looking for a problem where none exists.
If you are able to download with no problem, then just continue downloading.
If you receive the message, do what the message tells you to do.
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On 5/18/2017 6:31 PM, John Pollard wrote:

Good way to pick up some malware, not thinking before just doing what a message tells you to do. Thinking and asking was the wise course of action.
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"Taxed and Spent" wrote
Good way to pick up some malware, not thinking before just doing what a message tells you to do. Thinking and asking was the wise course of action. --------------------------------------------------
Please let us know how you would get malware by deactivating and re-activating a Quicken account for downloading.
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On 5/19/2017 7:15 AM, John Pollard wrote:

You are kidding, right? There are all sorts of spoofers claiming "click here" for more info, or something, and whammo.
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"Taxed and Spent" wrote >
You are kidding, right? There are all sorts of spoofers claiming "click here" for more info, or something, and whammo. ---------------------------------------------------------------
I suggest you write back when you have something useful to add.
Start by learning how to deactivate and re-activate a Quicken account for downloading; which is done entirely within the Quicken product.
It appears you also not been following this discussion very carefully, as I said nothing about "clicking" on anything.
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On 5/19/2017 9:34 AM, John Pollard wrote:

pfft.
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On Friday, May 19, 2017 at 11:50:31 AM UTC-5, Taxed and Spent wrote:

John, don't argue with him... his mind is made up and you're only confusing him with the facts
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On 5/20/2017 12:34 PM, danbrown wrote:

The fact that this is not an instance of spoofing/malware does not change the fact that is it a good idea to be cautious and investigate if you are unsure.
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On Saturday, May 20, 2017 at 3:11:19 PM UTC-5, Taxed and Spent wrote:

Says Taxed and Spent,while backtracking rapidly.
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On 5/20/2017 1:39 PM, danbrown wrote:

no backtracking here.
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On Friday, May 19, 2017 at 11:34:52 AM UTC-5, John Pollard wrote:


I

John, completely agree about the malware thing. If you're dealing with IE, certainly room for malware. Maybe even if you were using the browser w/in Q , there "might" be a gateway. But for a pop-up generated by Q code to intro duce malware, well, that would be a new twist that I haven't heard of befor e.
As to the pop-up, I Deactivated & Reactivated a couple of times, with no ch ange.
I did a Google Search on the text of the message & came up with nothing.
Since I saw nothing to click on within the pop-up where it said, "Click bel ow". Thinking it might just be a peculiarity with the Crossover bottle, I m oved the file over to a Windows machine, opened it, & did not receive the m essage.
I moved the file back to the Mac running Crossover & the message reappeared .
The Online Services tab for that account appears to be guiding me to use Di rect Connect & advises that my current UserID may not work & I may have to contact Discover.
I called Discover & was essentially told "Yeah, Quicken really doesn't give us much information. About all we can do is guide you to our PDF on Deacti vation/Reactivation." The PDF, despite some un-necessary steps like renami ng my account as part of the Deactivation/Reactivation process brought me r ight back where I started, just like the prior two times I had Deactivated/ Reactivated.
At some point in the past, I believe my Discover connection was Direct Conn ect, but DC introduced some issues (I'd have to review what those were) and the general consensus (both from Discover & validated by the users who had weighed in on the topic) was to use Express Web Connect, which I've done f or at least a couple of years.
At present, I'm not using my Discover card, so it's difficult to know wheth er I truly have a connection issue or not. I guess the only way to test wil l be to use the card & see what shows up. At present, all I've done is thro w the checkbox to tell Q that I don't want to see the message again.
I'm sorry if this thread has irritated you, but I haven't gone looking for anything. The pop-up found me.
Maybe it's related to running Q H&B R12 on an installation of Crossover 16 + Sierra and I'm the only person who monitors this board who's running it t hat way. I don't know.
I'm simply trying to reach out to see if anyone has encountered similar cir cumstances.
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"Bartt" wrote
John, completely agree about the malware thing. If you're dealing with IE, certainly room for malware. Maybe even if you were using the browser w/in Q, there "might" be a gateway. But for a pop-up generated by Q code to introduce malware, well, that would be a new twist that I haven't heard of before.
As to the pop-up, I Deactivated & Reactivated a couple of times, with no change.
I did a Google Search on the text of the message & came up with nothing.
Since I saw nothing to click on within the pop-up where it said, "Click below". Thinking it might just be a peculiarity with the Crossover bottle, I moved the file over to a Windows machine, opened it, & did not receive the message.
I moved the file back to the Mac running Crossover & the message reappeared.
The Online Services tab for that account appears to be guiding me to use Direct Connect & advises that my current UserID may not work & I may have to contact Discover.
I called Discover & was essentially told "Yeah, Quicken really doesn't give us much information. About all we can do is guide you to our PDF on Deactivation/Reactivation." The PDF, despite some un-necessary steps like renaming my account as part of the Deactivation/Reactivation process brought me right back where I started, just like the prior two times I had Deactivated/Reactivated.
At some point in the past, I believe my Discover connection was Direct Connect, but DC introduced some issues (I'd have to review what those were) and the general consensus (both from Discover & validated by the users who had weighed in on the topic) was to use Express Web Connect, which I've done for at least a couple of years.
At present, I'm not using my Discover card, so it's difficult to know whether I truly have a connection issue or not. I guess the only way to test will be to use the card & see what shows up. At present, all I've done is throw the checkbox to tell Q that I don't want to see the message again.
I'm sorry if this thread has irritated you, but I haven't gone looking for anything. The pop-up found me.
Maybe it's related to running Q H&B R12 on an installation of Crossover 16 + Sierra and I'm the only person who monitors this board who's running it that way. I don't know.
I'm simply trying to reach out to see if anyone has encountered similar circumstances. --------------------------------------------------------------------------
I don't use a Mac; I can't tell you why you still see the message on the Mac. There are users in the Quicken Community who are running Quicken for Windows on Macs, perhaps one will have some insights: https://getsatisfaction.com/quickencommunity?filters%255Bproduct_name%255D=Quicken&filters%255Bproduct_platform%255D=Windows&q=%2525 .
When I see the "Important message from Discover Card" dialog on my 64 bit Windows 7 machine, that dialog has a box I can check that says, "Don't show this message again". I have not needed to check that box, as deactivating and re-activating prevents the message from being presented to me again.
[Once my Discover account has been re-activated, the account number in Quicken is no longer simply my Discover Card account number. The account number in Quicken now reads "Discovr00X00XnnnnXaaaa", where "nnnn" is a four digit number that has no meaning to me, and "aaaa" is the last four digits of my Discover Card account number.]
As to Direct Connect: it should be a no brainer, Direct Connect is the most reliable and easiest to use Connection Method. To insure you get Direct Connect for Discover Card, make sure you use "Discover Card" as the financial institution, not "Discover Card Account Center". I've never had a download problem with Discover Card that had anything to do with using Direct Connect. I have never known of anyone who had a better experience using Express Web Connect than Direct Connect with any financial institution. And the Super Users in the Quicken Community have always recommended using "Discover Card" and "Direct Connect" for Discover downloads.
You might want to try re-activating the Quicken account for Direct Connect instead of Express Web Connect to see if that prevents the Important Message from re-appearing.
It's not the entire thread that irritates me. It was your opening post which appeared to be looking for problems where none existed. And the other poster who clearly has not been reading what was written and has yet to make a comment that is pertinent to what has been posted in this discussion.
The Message that you call "peculiar" is one whose basic theme is fairly common (the general idea is that the financial institution has made some change at their end and the Quicken user must therefore take some action), though the exact words will differ from occurrence to occurrence. And the basic requirements of this specific message - deactivate/re-activate - hardly seem peculiar or hard to understand to me (those actions have been required in messages from quite a few other financial institutions over the years).
The fact that both Quicken and Quickbooks were mentioned in the Message isn't peculiar either: they both expect downloads in the same format, so both will be affected basically the same regardless of who owns the products: if MS Money downloading capability was still being kept current, Money users would have received the same (or an extremely similar) message.
As to the "more info" link in the message, I have no problem with that link in my 64 bit Windows 7. But you can examine the text of that link and pretty much deduce that it would take you to the Discover Card web site and to the "FAQ" section there. You can go to the Discover site directly, starting with your browser, you do not need to initiate the process from the "Important Message" in Quicken. Once logged on to Discover, you should be able to navigate to the FAQ section (though I do not think there should be any info there that you don't already know).
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On Wednesday, May 17, 2017 at 11:29:28 PM UTC-5, Bartt wrote:

.

way that I suspect very few others run it.

how

d Quickbooks. Q & QB both USED to be Intuit products, but Quicken was sold. Quickbooks is still an Intuit product, but Quicken isn't. That tells me th e message isn't coming from Intuit and it isn't coming from HIG Capital.

n a year ago, so I have to assume that I've somehow invoked an artifact bur ied in Quicken code from before HIG bought Q.

ever, when I moved it back to the Mac & ran Q under CrossOver, the Discover message persists.

o link or button to follow.

Correct that Intuit sold Q and kept QB. HOWEVER, Intuit still provides muc h of the download ability for Q (along with QB).
So, nothing seems out of order to me.
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