Hello Everyone,
Last week we had a problem with the Discover card tender type on the X, Z, and Discover statement. The scenario is, We had 2 discover transaction on register 1. One was for $25.68 and the second was for a credit of $64.20. This would create a difference of $38.52. The X report displayed $38.52 in the Shift but when the Z report was ran it displayed $38.52 for the close and $77.04 in the shift. If you do the math $77.04 is double $38.52. We checked what Discover received from us from the Settle EDC batch and it was $77.04. I checking into the TenderEntry table for the transaction and noticed the $64.20 credit transaction did not have an authorization code. I then looked up the VisaNetID in the VisaNet table and found that most of the info on this transaction was null but was sent in an EDC batch.
I am not sure where else too look to try and find any clues to figure out why the $38.52 was double and posted in the shift.
I am using RMS 2.0.0105 (Store Ops and HQ).
Any ideas would be greatly appreciated. Thanks, Dane