Credit Card Trans voided from EDC batch without Void Ever taking p

As ironic as this is, I have never seen this happen before. This customer is using the Prefferred Aquirer EDC credit card processing. RMS 1.3.1002. This transaction did have a customer attached to the sale. They ran a credit card transaction for the amount of $180.00. They recieved an authorization code. at the end of the day the EDC batch showed the transaction as being VOID. This was the only void in the EDC batch.

I have ran reports, and cannot find any void taking place for that transaction. There are no voided transaction reciepts in the Journal. there is no Voided transaction in the Customer's Purchase History. Has anybody ever encountered this before? Any Ideas or suggestions to what could have caused this? Thanks in advance.

Reply to
Andy Miller - Teknor, Inc.
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As ironic as this is, I have never seen this happen before. This customer is using the Prefferred Aquirer EDC credit card processing. RMS 1.3.1002. This transaction did have a customer attached to the sale. They ran a credit card transaction for the amount of $180.00. They recieved an authorization code. at the end of the day the EDC batch showed the transaction as being VOID. This was the only void in the EDC batch.

I have ran reports, and cannot find any void taking place for that transaction. There are no voided transaction reciepts in the Journal. there is no Voided transaction in the Customer's Purchase History. Has anybody ever encountered this before? Any Ideas or suggestions to what could have caused this? Thanks in advance.

Reply to
CptSoft

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