I have one bad credit card return batch and It dont let me sattle the batch. I tried to recall the trnsation But I couldnt find it on recall. Can you help me to remove this batch from edc btach then I can sattle it ?
I have seen this happen when someone rings through a credit card transaction and then voids it but chooses cash as the tender during the void. You will need to write a SQL query to go into the EDC authorization table and remove that transaction. If you aren't familiar with SQL statements then you should get your RMS reseller to do this for you. A qualified person can handle it in a few minutes.
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