Batch sattlement problem

Today was my first day with Mercury Payment. and end of day When I try to sattle the batch and I am keep getting error CONNETION ERROR. I called Mercury She told me I have to sattle the batch from my site. I am trying to sattle same way I was doing with city bank. Is mercury setting different way ? My all the transations are sitting and waiting for to sattle. They told me all the credit card transations are safe But I have 7 days to sattle ATM trasaction. Is any body here to help me to sattle the batch. I am getting connection error. I just check the Miscellaneous report /EDC Detail My all the mercury trasations are under the connection error. Please Help