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Help... Can't settle EDC batch

I am trying to settle an EDC batch but getting error "A technical error occurred. No transactions were settled. Please close down manager, check your EDC configuration settings, launch manager and retry. If problem persists please contact support".

The edc config settings are fine. I believe problem is caused by some weird transactions on the list shown a credit card type of "unknown". ie-

0550 Amex 235.34 0551 Uknown (245.34) 0553 Amex 245.34

I tried recalling/voiding the unknown transaction but do not see it on the list to void out. Has anyone ever seen this before and know how I can fix it?

Thanks in Advance, Dennis D.

Reply to
Dennis D
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Reply to
HARJIT SHERGILL

Reply to
Dennis D
  1. BACK UP
  2. OPEN ADMINISTRATOR AND CONNET TO DATA BASE AND CLICK ON NEW QUERY AND TYPE SELECT * from VISANETAUTHORIZATION AND F5 NOW YOU WILL SEE ALL OF YOUR VISA, AMEX EXT TRANSACTION. FIND THE TRANSACTION THE ONE TROUBLING YOU AND NOT THE APROVAL ID.
  3. RUN AGAIN NEW QUERY AND TYPE Delete from VisaNetAuthorization where ID XXX and F5 and DELET THE TROUBLING TRANSACTION.
  4. If YOU DO THIS YOU WILL LOOSE THE MONEY AND YOU NEED TO CALL CUSTOMER TO RUN HIS/HER CREDIT CARD AGAIN.
Reply to
HARJIT SHERGILL

Dennis,

If you need any help with this at all tomorrow, please feel free to email me. I have dealt extensively with 'lost' credit card transactions. I can help you with this process as you can get into some really messy situations in your HQ Admin running queries when you are not yet too familiar with the dialogue or system.

Reply to
jocelynp

Harjit, I would not recommend using ID as it is not specific enough. You should use the RequestTransactionSequenceNumber = the EDC number. You should also mix that with something else more specific to avoid having issues in the future, like maybe the approval code.

Reply to
jocelynp

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