We had a problem in RMS 2.0 with our EDC batch Settling twice on two different occasions last week. I know it's not possible to settle an EDC batch after it has been settled already in RMS 2.0 but it happened. Has anybody else experienced the same problem or could tell me how to avoid this from happening again? We do have a stable reliable and redundant Internet connections so I've ruled this out.
Also when we settle the EDC batch (every night) I get several EDC Batch numbers within the same batch when looking at the EDC Report, even though our CC processor only shows one batch. We usually have the same EDC batch number for about 90-95% of our transactions and the remaining % divided over two or 3 other EDC batch numbers even though we only batch once per day. Is anybody else experiencing this or does anybody else know why this happens?