POS Lockup before Sales Receipts Print

We sporadically have problems with RMS POS after entering the tender information the system sometimes just gets ready for the next (sales) transaction without printing a receipt and sometimes it kicks the cashier out of RMS POS also without printing a receipt (this usually happens after swiping a credit card, usually, but not always, AMEX). It doesn't seem to be related to a specific register. When you try to pull up the journal for these transactions or try to do a reprint after the above problems happens, the journal viewer just displays that no image is available, even though the transaction has been processed and is recorded elsewhere (EDC batch, X/Z reports, sales etc). The problem is that since we don't get a receipt the cashiers ring up the same transaction again and customers get double charged in case a CC is used (since the 1st transaction didn't print a CC slip to sign).

We are using RMS SO 2.0.0112.

Has anybody else seen this problem or have a solution for this problem?

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Alex
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