Unable to reprint receipts

Oct 27, 2005 3 Replies
T

As recently as yesterday afternoon, I was able to run a detailed sales report, show the transaction column, double-click on the transaction number and pull up a receipt for reprinting.



This morning I had a paper jam on the invoice printer. Two receipts got lost in the ether... When I try to reprint those receipt, I get "NO RECEIPT TO DISPLAY" in my print preview screen.



Even worse, now when I go to the Journal Viewer, Customer History or Detailed Sales Report, I get the same "NO RECEIPT TO DISPLAY" for every transaction I try to view.



What gives?


Tom


Vote
Twitter Facebook LinkedIn
T

More info:

It appears as though all transactions from Register1 have NO RECEIPT TO DISPLAY, even though the transactions show up in customer history and sales reports. Journal entries have the correct totals, but no receipts or even Z reports. I cannot reprint any receipts that were initially generated by Register1.

Transactions from Register3 (Register2 doesn't exist yet) all have receipts and Z reports in the Journal and the receipts can be reprinted. I can reprint any receipt generated by Register3.

Where has my Register1 configuration gone wrong?

Tom

Vote
Twitter Facebook LinkedIn
T

Forget it. Problem found. I feel like a moron.

The 'Journal Receipts from this Printer' box was unchecked on Register1.

At least it was a simple fix.

"Terrible Tom" wrote:

Vote
Twitter Facebook LinkedIn
M

This is a self healing forum. :) mt

Vote
Twitter Facebook LinkedIn

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required