Hi. The customer is using VITAL as their processor. After setting up their EDC, we did test transactions and settled the batch on June 8th. Then after real operations, they settled on June 13th. But for some reason, the batch number did not change and received a duplicate error. The problem is all the transactions are regarded as settled, when they actually are still open. I talked to VITAL support and apparently I need to change the batch number and settle the batch again. I found a way to change the batch number through SQL query and set all transactions' status back to open, but when trying to settle, I get technical error. Is there anyway to do this?
- posted
16 years ago