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EDC Batches not settling even though RMS says it is settled

I am quite frustrated over our EDC process. We have used 3 different merchant services providers (currently BofA) and continue to have problems. Here is what I'm currently dealing with. Any help would be great b/c I can't seem to get in touch with anyone that has an answer!

1.) We are receiving less than a 6 digit approval code from VITAL. We NEVER type in manually so I'm not sure what is happening. 2.) On more than one occassion our batches are lost and transactions are not seen by our merchant services provider. The cards have approval codes but Merchant Services never receive them and therefore it is not funded. We can't resend batches (that I know about).

I'm beginning to think this is a Microsoft or VITAL issue since we have had this with 3 different banks (including BofA which I hear is recommended by most).

Any ideas?

Reply to
CD
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Also, I just found out from Microsoft that even though an approval code is entered during a transaction, the card will still show settled in the report and go through. The way that you find out it is a bad approval code is when you don't get the funding!!!

"CD" wrote:

Reply to
CD

Hello

Where are you based?

We use a company that authorises all their transactions via broadband. This rules out having to 'settle' your CC transactions at the EOD. Everything is banked immediately and there is a web service where you can check this online immediately.

Let me know where you are based and I will see if we can assist you with this option.

Reply to
jennydat

If you are using the internal EDC setup in RMS out of the box you will always have to settle your batch. Out of the Box RMS only supports a direct conenction(no direct dial) There are ways to resend your batch but its not something for the average joe(requires SQL Scripting) Call Vital, They are the ones that are actually processing your cards BA is just a middleman saying thank you for your money.

Are you getting any errors when settling? Are you using the Direct method in RMS or a 3rd party software like PCHarge? Is there a specific card type that is not working?

Let me know.

Thanks, Maurice

Reply to
maurice

Can you please post the SQL scripts to "resend" the EDC batch?

As far as I know some of the information (CC number) gets changed or rather encrypted differently after RMS "thinks" that the EDC batch has been settled.

P.S. I am using the RMS internal EDC processing.

Reply to
Alex

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