Issues Settling Credit Card Batches

Sep 12, 2007 2 Replies
R

Hi all,



I'm having an issue settling my credit card batches and I'm kind of flying blind here as well. When I settle, all of my batches get an error. The error message I'm receiving is:



Error type: Error in batch, Error Record Type: Parameter Record, Error Request Number:2, Error Data Field Number: 10



For background, I'm running POS 2, I've applied SP1, and the CC-related hot-fix. It is integrated with MS Accounting on the backend.



Also, just to make sure that I have all of my bases covered config wise, we've set up a merchant account with a company called Paynet that uses Vital on their backend. We've configured Vital with the various account-related numbers that Paynet sent us.



When we perform a credit card transaction, we get an authorization number, and when we called Vital, they could the authorization request and approval on their end, so that part of the configuration seems ok.



Then when we go in and select 'Settle Batch' that's when we get the error message above. Does anyone have any suggestions or ideas what is going on here? Obviously we are stuck until we get this resolved as every single batch gives us this error.



Any help would be GREATLY appreciated.



Thanks,



-R


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G

Have you EVER successfully settled a batch?

Did you have to make changes to your config after you had tried running CC transactions? If so, there is probably a transaction stuck in your system from before the setup was corrected.

Can you check the URL used for settlement? Sorry, I can't give you steps on how to find this in MS POS; In RMS it is available on the same screen you would use to enter the EDC info you got from your bank.

Glenn Adams Tiber Creek C> Hi all,

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R

Hey Glenn,

Thanks for the help. We figured out what was causing the issue. Turns out that when our Merchant Provider sent us the configuration info, they had one of the values wrong, the store location. So once we entered that value in, the batches after that all worked successfully.

Definitely my suggestion to Microsoft though, would be to make that error message a little more descriptive. At least tell me where in the process it actually failed.

Now I've just got to make another post asking if anyone has had to go through the process of resubmitting charges, and if so, what did they do.

Thanks again for you help here.

-R

"Glenn Adams [MVP - Retail Mgmt]" wrote:

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