Help???

Frist, let me start by saying that we're using an isv that refuses to take responsibility or even admit that this might be an issue with the way RMS is set up.

The Scenario: Merchant accounts have been set up for visa/mastercard, american express, jcb, and diners club. Someone uses a discover card and the transaction finalizes, but is never sent to Vital (our processor). Since we don't have a discover account, we set one up, the bank links it and our isv says everything will work (hmmm ... where did that first transaction go?). Subsequent Diners cards are accepted and the individual sale(s) finalize - again, Vital gets neither approval requests nor do they get the submission. Printing the tender report shows the diners transaction. Printing the EDC report does not show the transaction. Our isv blames our bank. How this could be an issue with our bank when the transactions aren't even being submitted for payment (or for approval) is beyond me.

Now the cashiers have taken a debit card - and I've been assured (by our isv) that the system won't allow debit transactions. Of course, the transaction doesn't seek an approval nor is it submitted in the credit card batch for payment.

The total neglect from our isv is driving me to madness. He is actually the isv of one of our partners - and they seem to have some strange relationship with him that doesn't require him to respond to problems.

If anyone can give me a little guidance I would appreciate it. I am totally unfamiliar with the RMS software, other than what I've gleaned from this newsgroup, so I'll need a little hand-holding ... or some good step-by-step instructions. We need discover cards to act like the other credit card types (get approval/decline, submit for payment), and we need to block debit cards. We also need to recover the prior transactions and re-submit (which I can do from a stand alone credit card terminal if necessary).

Thanks in advance!!!

Brett

Must have access to CustomerSource

Third, find a new isv/reseller. This can/should be handled in about 10 minutes per register station worst case, over the phone or remotely, in my sleep! ;-)

Depending on your version, you may not be able to recover the old numbers. RMS 1.3 and above, numbers are no longer stored in the database per new rules from the credit card companies and MS' lawyers. ;-) --

Jeff Check Point Software

==================================================== You must be using Outlook Express or some other type of newsgroup reader to see and download the file attachment(s). If you are not using a reader, follow the link below to setup Outlook Express. Click on "Open with newsreader" under the MS Retail Management System on the right.

Frist, let me start by saying that we're using an isv that refuses to take responsibility or even admit that this might be an issue with the way RMS is set up.

The Scenario: Merchant accounts have been set up for visa/mastercard, american express, jcb, and diners club. Someone uses a discover card and the transaction finalizes, but is never sent to Vital (our processor). Since we don't have a discover account, we set one up, the bank links it and our isv says everything will work (hmmm ... where did that first transaction go?). Subsequent Diners cards are accepted and the individual sale(s) finalize - again, Vital gets neither approval requests nor do they get the submission. Printing the tender report shows the diners transaction. Printing the EDC report does not show the transaction. Our isv blames our bank. How this could be an issue with our bank when the transactions aren't even being submitted for payment (or for approval) is beyond me.

Now the cashiers have taken a debit card - and I've been assured (by our isv) that the system won't allow debit transactions. Of course, the transaction doesn't seek an approval nor is it submitted in the credit card batch for payment.

The total neglect from our isv is driving me to madness. He is actually the isv of one of our partners - and they seem to have some strange relationship with him that doesn't require him to respond to problems.

If anyone can give me a little guidance I would appreciate it. I am totally unfamiliar with the RMS software, other than what I've gleaned from this newsgroup, so I'll need a little hand-holding ... or some good step-by-step instructions. We need discover cards to act like the other credit card types (get approval/decline, submit for payment), and we need to block debit cards. We also need to recover the prior transactions and re-submit (which I can do from a stand alone credit card terminal if necessary).

Thanks in advance!!!

Brett

Must have access to CustomerSource

Third, find a new isv/reseller. This can/should be handled in about 10 minutes per register station worst case, over the phone or remotely, in my sleep! ;-)

Depending on your version, you may not be able to recover the old numbers. RMS 1.3 and above, numbers are no longer stored in the database per new rules from the credit card companies and MS' lawyers. ;-) --

Jeff Check Point Software

==================================================== You must be using Outlook Express or some other type of newsgroup reader to see and download the file attachment(s). If you are not using a reader, follow the link below to setup Outlook Express. Click on "Open with newsreader" under the MS Retail Management System on the right.

Frist, let me start by saying that we're using an isv that refuses to take responsibility or even admit that this might be an issue with the way RMS is set up.

The Scenario: Merchant accounts have been set up for visa/mastercard, american express, jcb, and diners club. Someone uses a discover card and the transaction finalizes, but is never sent to Vital (our processor). Since we don't have a discover account, we set one up, the bank links it and our isv says everything will work (hmmm ... where did that first transaction go?). Subsequent Diners cards are accepted and the individual sale(s) finalize - again, Vital gets neither approval requests nor do they get the submission. Printing the tender report shows the diners transaction. Printing the EDC report does not show the transaction. Our isv blames our bank. How this could be an issue with our bank when the transactions aren't even being submitted for payment (or for approval) is beyond me.

Now the cashiers have taken a debit card - and I've been assured (by our isv) that the system won't allow debit transactions. Of course, the transaction doesn't seek an approval nor is it submitted in the credit card batch for payment.

The total neglect from our isv is driving me to madness. He is actually the isv of one of our partners - and they seem to have some strange relationship with him that doesn't require him to respond to problems.

If anyone can give me a little guidance I would appreciate it. I am totally unfamiliar with the RMS software, other than what I've gleaned from this newsgroup, so I'll need a little hand-holding ... or some good step-by-step instructions. We need discover cards to act like the other credit card types (get approval/decline, submit for payment), and we need to block debit cards. We also need to recover the prior transactions and re-submit (which I can do from a stand alone credit card terminal if necessary).

Thanks in advance!!!

Brett