RMS V 1.3 - Since we have made our switch to RMS V 1.3, we have been receiving 'Technical Errors' on transactions. The Technical Error received on
1 transaction will cause a blockade in processing the remaining transactions while additionally assigning the 'Valid' transactions with a Technical Error. When the issue was brought to Microsoft, they kicked us some scripts to address the error after the fact. New West developed their new Card Vault program because of our situation. Microsoft does not know what causes the error, their suggestion was to look to New West for an add on of the Card Vault. I am not looking for an add-on, but rather a resolution. Here is what is known about a card that results in a Technical Error. The card is swiped> it moves to our Gateway host (we are not on Vital)> they transfer and send the data to our Processor> our processor sends a request to Issuer for Approval> Issuer sends answer to Approval to our Gateway> Gateway transfers Approval Decision back to RMS (and only Approval Status back, they do not transmit the credit card numbers back)> the transaction moves to Settlement Batch. In the process between moving from the approval code to settlement, we find that the card either loses or gains digits. Example, I had a Visa with an error that was 10 digits long. I can see based on separate reporting with our Processor that they did indeed receive and log the credit card in a valid form (correct digits), additionally, if they had not, what Issuer would assign an approval on an invalid card number? What happens to this credit card number that the data becomes corrupted when transferring to the settlement batch? This problem has been ongoing and unresolved for 6 months (since our switch to V 1.3). We are losing on average $10,000 per month. We have had an open ticket with Microsoft for about 4 months, and still do with no end foreseeable. If anyone has made it all the way to the bottom of this post, thank you. If you have anything, anything at all that may provide as helpful, please let us know. Thank you again. snipped-for-privacy@kuhlmancompany.com- posted
17 years ago