When settling an EDC batch this morning the report came back with Technical Error on only one of the transactions. All the other ones went through and now if she tries to settled the EDC batch again, this transaction is no longer there. This is RMS 1.3. They have been running this for years and this is the first time this has ever happened. What can I do from here?
Technical Error EDC Settle batch
Oct 08, 2009
3 Replies
One of the errors that causes this is that the batch didn't settle entirely so there is now a duplicate batch number in the authorization records. Your credit card supplier needs to work with someone experienced in running the correct queries to identify exactly where the error and provide data from the 'settled' batch so idenification numbers can be reset, complete settling the unsettled item, and reset the batch number for the next group. If your not familiar with this nor your RMS VAR, you'll need someone who has experience with it. Your processor should have someone with the technical skills to address these issues as they arise, other wise you could face a lot of lost revenue.
Marc Cott> When settling an EDC batch this morning the report came back with Technical
That's why we call it 'Support'. Unexpected incidents occur and someone needs to be available to resolve it. Numerous reasons why it can happen, one of them being a burp (momentary interruption of the internet connectivity) during the Settlement process.
"Rich Wheeler" wrote:
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