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PcCharge Won't Settle(visaNet/vital)

I have sustained a major data loss with PcCharge. When settling the current batch for the day, a settlement error occurs. Error: Intermediate Batch, must close before settling batch. Now the weird part of it all is that there are multiple batches that had not been settled for at least a weeks worth of transactions. But those other batches were sayed to be settled by pccharge no problem. Visanet/Vital is saying that the batches that were supposedly settled in PcCharge were not settled but I have approvial numbers for each transaction. My feeling is that we could've been attacked by a hacker or virus, and the only reason I say that is because when I look at the batches in the Batch Utility, nothing can be made out, no approvials, no credit card numbers, no expiration date, no nothing. Is it possible I have lost all the transactions for that week and if so how can this be repaired? Thanks to anyone taking the time to listen. Thanks Again, Joe Email: snipped-for-privacy@legends-sports.com

Reply to
Joey
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Joey,

Check your backups from the previous nights and see when the data was corrupted. You should be able to recover much of the data or at least find out when this problem started occurring. You can also work with PC Charge tech support to try and find the data in the PC Charge data files.

Reply to
Greg Williams

Reply to
Yuri Bey

Joey,

Why are you us> I have sustained a major data loss with PcCharge. When settling the current

Reply to
Mark

Thanks so much. Everything was just as ya'll said. there were some credit cards which we did not accept over multiple batches. The batches stacked up to the point were pcCharge wouldn't allow the new batch to settle. Again both of you have been a really big help. Thanks Again

Reply to
Joeylegendssports

Mark -

Do you have any specific instructions on setting up RMS to work directly with Vital/VisaNet?

I did an install a few weeks back, and have a few burps in PC Charge (it doesn't shut down cleanly, requiring Ctrl+Alt+Del), but otherwise we haven't had any issues with settlements.

However, since you made reference to Vital/VisaNet settlement without PC Charge, I'm curious as to how I can work specifically with Vital from RMS. Currently, I have specified PC Charge as my EDC Software in SO Admin's Configuration dialog, and don't a direct method without PC Charge.

"Mark" wrote:

Reply to
Kevin

Reply to
Mark

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