We've experienced problems in our store where a sales associate rings in a customer charging a credit card, then the associate realizes they did not give the customer an appropriate discount.
Ideally, the person should be able to simply void this transaction, but I read that since it was charged to a card, funds can only be returned instead of voided. The thought being that the funds have already been removed from the customers account. However, this is not the case, (as I understand) because at this point, the batch in PCCharge has not been settled. I know that I can manually go back to the PCCharge computer and open up the database and void the charge at that terminal, but not via the RMS software.
Anyone know of a way to set up RMS to handle this type of transaction?
Thanks! Nick