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How to undo a voided transaction

My employee mistakenly voided a credit card transaction. How do you undo that? If I go to the VisaNetTransaction table and go to the original transaction number and then change the "status", does that bring it back into the batch? (I have not settled the original or voided transaction). If this works, what do I do the void transaction?RMS Version 2.0

Reply to
sammm
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Not sure how to "un-void" a transaction but as a last resort: 1. settle both the charge and the void transactions. 2. call your merchant services provider and obtain the credit card number for the original transaction. 3. manually re-enter the sale and charge.

Reply to
Mr.J

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