I need to void a transaction that can't settle; per vital, transaction needs to be voided and credit card re-entered; customer isn't available to get credit card number, but I can see the transaction and masked credit card number; how can I temporarily unmask that credit card number on that transaction so I can re-enter the transaction again after voiding the original?
Thanks for any help or insights on this.
You can't unmask the card number. Masking used to be an option, but the option was removed and masking was made mandatory between v 1.2 and 1.3 (I think it was in one of the service packs for 1.2). As of that change, RMS never stores the card number at all. If you are using an alternate card processing method like PC Charge, you can probably recover the card there.
This won't help you for past transactions, but New West has an add-in called Card Vault that will capture card numbers and store them securely outside of RMS.
Glenn Adams Tiber Creek C> I need to void a transaction that can't settle; per vital, transaction needs
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