I'm having this problem, maybe Antonio can help. I tested my Citi merchant service account by settling a transaction, and everything worked correctly, so the next day I decided to clear all of the transactions out of the database so we could have a fresh start for the live system. I rung up a costumer who paid by credit card and settled the edc batch. Everything seemed ok. No errors. I waited and waited, but we never received the money, so I called Citi. Aparently, I messed up by deleting the transactions in the database after I had already started a history with Citi. They said that the batch number had been duplicated and that I needed a VAR to go into the database and manually reset the batch #. I presume to make everything sequential again.. My question is, how do I fix this? Has anyone run into this problem? I'd really hate to pay a VAR $$$ for a $48.15 charge that didn't settle.
- posted
18 years ago