Using Mercury Processing?

Question

If anyone out there is using Mercury Processing, I would like to know a few things:

1) When processing the transaction does the reciept printer have to be set to always print? (Personally I never give a reciept unless customer requests it, in which case the printer is set to never print reciept).
2) Must you print the entire reciept or can you just print the total amount, and not a description of each item?
3) I would be using a cable connection, which is basically the internet, but not through a DSL line dedicated to each station, the connection is made through a router, and basically all POS stations have internet access, is this fine?

Rob · Accepted Answer

1) When processing the transaction does the reciept printer have to be set to always print? (Personally I never give a reciept unless customer requests it, in which case the printer is set to never print reciept). This is setup in RMS SO Manager not Mercury, so the answer is no.

2) Must you print the entire reciept or can you just print the total amount, and not a description of each item? The receipts are very customizable, so creating a custom receipt that will print the info you want is not a problem.

3) I would be using a cable connection, which is basically the internet, but not through a DSL line dedicated to each station, the connection is made through a router, and basically all POS stations have internet access, is this fine? Yes

Rob

"V> If anyone out there is using Mercury Processing, I would like to know a few > things:

Vince · Answer

Rob,Thank you for the response...I like what I am hearing.In regards to the reciept printer, I thought that the CC receipt prints through the receipt printer, and so I was wondering how this works, in terms of my actual reciept not being set to print?

Rob · Answer

The way it would work is you would have to have a custom receipt created that would only print the CC portion of the receipt and assign that to Receipt Printer 1 and set to print automatically for each transaction. Then have a regular receipt that is assigned to Receipt Printer 2 but set to Do not print or Prompt cashier to print and have it Journaled. This way you will still have a copy of the regular receipt ready to print if need be.

The main receipt is already setup to print a CC slip when the trasnaction is a Credit Card, you would have to delete retty much every thing else but that part of the receipt.

Rob

"V> Rob,

Jeff · Answer

Vince,Why are you thinking about moving to Mercury?  Can't you get your credit card company to use Vital or are you looking for gift cards, a better rate, what?Starting Nov 1, Mercury is using the free, built-in RMS connector that you already have, to process through Vital.

Marc Katz · Answer

Not Vital Jeff. We have our own platform that uses the built-in RMS credit card processing (that does use a VisaK format). We can support credit, debit and free gift processing. We also have free real-time web reporting and we really understand card processing in RMS. And we typically match rates.

Marc Katz President, Mercury Payment Systems

Jeff · Answer

Marc,Wish your reps were as knowledgeable and stuck around more than a month. I'll call my 5th rep in 7 months and find out more.I know, I know, good people are hard to find, _and_ keep!Thanks again!

Using Mercury Processing?

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