Credit Card Processing Hang Up's?

Sorry nothing that is real helpful...we have tried various things, but nothings has really helped...thankfully it's not happening that much once a day or so...still unacceptable, but what can you do?

I also have this problem with a customer. Just the 1st CC transaction of the day takes about 5 mins. I'd be interested in the resolution.

Erich

"V> I have 3 computers running RMS 2.0 two of the registers, and the back office

Transactions usually hang because the system doesn't get the response from the server. Are your transactions getting duplicated when this happens? If they are, it's probably an internet problem where RMS doesn't get the response back. If the transaction isn't processing at all when it hangs, something is being sent corrupted and the Mercury servers aren't even getting the transaction. The intermittant nature of the problem suggests a spotty internet connection, and the response isn't being received. As for Erich, I would check to make sure you are connected when you run your first transaction. RMS may be waiting for your computer to establish a connection on the first transaction, causing it to take forever on the first transaction. Then your subsequent transactions process just fine, because the handshakes establishing your internet connectivity have already been resolved. I would say that in your case I would check your local network settings i.e. your router settings.