Mercury Processing

Vince:

We just set up RMS with Mercury. Our POS Vendor installed the Add-on (I guess). In any case, transactions are very fast. Mercury matched our original quote from our bank (which was lower than Mercury's initial quote), so they negotiate a bit. One thing I am not wild about is their online reporting. It is not as user friendly/intuitive as some.

From what we were told, you definately want a provider that works with RMS.

Hope this helps.

Tim

"V> Hello,

We have setup a dozen or so stores with Mercury and have got nothing but great feedback on their solution. Especially as they also include Gift Cards that can integrate in a Multi store environment, very few can say that. Setup is quite simple and if you run into trouble Mercury can help you set it up. Where as with most banks they have never even heard of MS RMS.

Rob

"Tim Wils> Vince:

My conern is that my RMS specialist doesn't live near me. I did it all over the phone, with my brothers help...whom is very good at figuring computer programs out. I was wondering if Mercury helps to instal RMS and also support any issues that may come up in regards to CC Processing?

They have a very friendly and knowledgable staff and 24 hour emergency tech support. We do all our support remotely as we have clients all over NA, so your RMS Partner IF NEED BE should be able to connect to your machine and help you get started. It is not hard to setup at all, Mercury gives you detailed step by step instructions.

Rob

"V> My conern is that my RMS specialist doesn't live near me. I did it all over

I use Mercury and like it. It is fast. I do have a few issues with them.

There 24 hour emergency support is very thin, and for weekend issues (my busy time), its taken a lot of time to get issues fixed.

I also have a small technical problem with the application, that they don't seem to be able to fix. I have a work around, but it is an annoyance.

Set up can be accomplished as an end user w/help. They have a guide they'll need to send you, and you'll need to get on the phone with them to do it. I've done it, and it really wasn't bad. Not completely a no brainer, but not bad.

F> They have a very friendly and knowledgable staff and 24 hour emergency tech > support.