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Credit Card Error

I have been using RMS for 3 years version 1.2 with Citibank for credit card processing. Starting a last Friday I can no longer get a credit card authorization via the internet. I get a failed transaction with this error message 'Connection Error: A network connection failed. Make sure you have a network (or Internet) connection then try again.' However, I am connected to the internet and can access web pages, etc. If I open POS on my back office computer I can get an approval code via the internet so it must be a setting on the POS station. Any suggestions? Calling for every approval is a pain.

Reply to
Lynn C
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Did you check your firewall settings on the POS computer that does not work?

Marc

Reply to
Marc

Have you checked to make sure all info is still correct and inplace in SO Admin | File | Configuration | EDC tab | Advanced Options | Merchant/Bank info Doule check all info in here, including the credit gateway. If you input that gateway in a new web page (might have to lead with a https:) then you should get an 'OK' type response. I would try it on both machines to make sure it is not a firewall change.

Alternately: Do you have licenses for both machines (the one up front, and the one in your backroom)? I know our warehouse location operates many SO Managers, but we are only licensed to process a credit card from the one machine with the dongle. Did the machines get switched?

Jocelyn

"Lynn C" wrote:

Reply to
Jocelyn

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