PAYMENTECH PROCESSING SETUP

Whenever I try to get approval for a Credit Card Transaction from POS, I enter amount under Credit Card line in Tender screen, I press OK, then slide Credit card in the ID Tech keyboard attached magnetic stripe, process bar goes about 10% the way, and finally I get an error in the "Electronic Draft Staus window with "Status: Failed" and "Approval: HV Failure". I followed all CustomerSource Knowledgebase instructions for setting up Paymentech as my preferred credit card processing. I told Paymentech I want the VITAL processing. Paymentech sent me their welcome letter with all parameters for entering into SO Manager and Admin. I even had a consultant who sold me all the hardware try to help me on the phone. Paymentech says we sent you the RMS required info and they "do not know what else to do". I finally got tired and reformatted my whole PC and reinstalled everything fresh, RMS 1.2, SP3, cards masking, all OPOS drivers in RMS Configure utility for Logic Controls pole display and PinPad 1000SE. I configured the Epson TM-TII OPOS USB printer and cash drawer, etc. NO luck! I still cannot obtain oneline authorization. H-e-l-p Please !!!

This typically means that some of the information you entered doesn't match what's on file with the processor. If you have a "V#", change the leading "V" to a "7". Other than that, verify that you've entered all of the information correctly from the sheet they sent you. If it all looks correct, get them on the phone and have them read through the settings with you. I had one client where we got everything set up correctly and they were processing for about a week before this error started showing up - turned out that the processor had changed one of the values without telling anyone. When you call Paymenttech, make sure you are talking to someone who's familiar with software based processing - sometimes this will be called "PC Support", but every processor is different in their terminology. Usually the first Tech support person you get to will only understand terminal based processing...

There's a tech support article on Verifone's website that says to check the BIN# setting for this error, but I think it could be several other fields as well.

Good Luck!