Verifone pinpad installation

I receive the error that " Warning 943: A pin pad OPOS Communication failure occurred. Do you wish to continue? yes or no." I am trying to install a
Verifone pinpad 1000se. Does this use the same driver as the default driver installed in RMS? Can someone give me a step by step on installation of this pin pad? Thank-you for any help!
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I don't know how similar our installations will be, but first I began with the OPOS configuration tool for RMS, by default you can find a shortcut to this utility in Start -> Programs -> Microsoft Retail Management System -> Configure Microsoft OPOS Service Objects . Select PinPad, either create a new object or modify an old one. Make sure the correct COM port is set, and make sure you have plugged in your external power for the pin. I'm am not sure if all need external power, but my Pinpad 1000 and Pinpad 1000se do. Use the manager program to make sure the name of your opos objects matches what you wrote in on the MS OPOS utility. On startup the error should be gone. Try using the Test button in the OPOS utility if you have further problems.
Hope this helps Patrick
"akpetshop" wrote:

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Are you using the 1000 pin pad and the 1000se? Do they use the same drivers?
"Patrick" wrote:

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1. Click Start and then click Programs.
2. Point to Microsoft Retail Management System and then click Configure Microsoft OPOS Service Objects.
3. Select PINPad from the Device type drop-down list, and then click New.
4. Enter the OPOS device name and then click OK.
5. Select the correct COM port in the Serial Port pane.
6. Enter the text for all fields in the Message pane; or you can use the defaults.
7. Click OK.
8. Click Test.
9. Click Begin EFT.
10. Click Enable PIN. (the amount should show on the PINpad)
11. Press Enter on the PIN pad to accept the amount. (Enter PIN should now show on the PINpad)
12. Enter the PIN and press Enter on the PIN pad. ('Processing' should show on the PINpad)
13. DataEvent: Success PIN should show on the screen.
14. Click OK.
After successfully configuring the PIN pad, you will want to make sure that the PIN pad is enabled for the register and that the OPOS device name is correct.
15. Start Store operations Manager.
16. In the Store Operations Manager, on the Database menu, point to Registers, and then click Register List.
17. Click the register number that has the PIN pad attached and then click Properties.
18. Click the PIN Pad tab.
19. Select Pin Pad is enabled for this register.
20. Enter the OPOS device name created in step 4.
21. Click OK.
22. Click OK to acknowledge the message, "This register must be restarted in order for this change to take effect".
23. Click Close to close the Registers window.
After successfully configuring the PIN pad and enabling it at the register, you should verify that the Debit tender type has been created.
24. On the Database menu, click Tender Types.
25. Click New if you do not have a Debit tender type already created. Otherwise, select the Debit tender type and then click Properties.
26. Enter the Description and Tender Code in the General Settings pane.
27. Select Debit Card for Tender Type.
28. Enter the Display order and Scan Code in the Register Settings pane.
29. Select Pop cash drawer and Require signature if you want the cash drawer to pop and require a signature for a debit card transaction.
30. Click the Verification tab and verify that Perform verification via EDC box is selected in the Electronic Draft Capture pane. This box is unavailable, but should already be populated.
31. Enter a Maximum amount and Debit surcharge in the Tender Verification pane.
32. Select Support cash back in the Tender Verification pane if you will let cashiers offer the customer cash back during a debit card transaction. The Cash Back Limit sets the maximum amount of cash that can be offered on the debit transaction. The Cash Back Fee adds a flat fee for the cash back service. This fee is added to the total amount due on the debit card transaction.
Note Entering zero (0) as the Cash Back Limit lets the cashier offer an unlimited amount of cash back to the customer on a debit card transaction. To limit this amount, enter a number larger than zero.
33. Click OK.
34. Click OK to the "Each POS station must Z-out in order for this change to go into effect" message.
35. Click Close to close the Tender Types window.
36. Start Store Operations POS.
37. Press F5.
38. Click Enter opening amounts, enter the amounts, and then click OK.
39. Click Enter closing amounts, enter the amounts, and then click OK.
40. Click Print Z report.
41. After the Z report finishes printing, close Store Operations POS and restart the application to start using the Debit tender type.
"akpetshop" wrote:

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This was exactly what I needed Thank-you
"rmatkin" wrote:

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This installation worked great for one of my systems. On a different system I am getting the error "Unable to open device (error code: 104). Can you help me with this error? I receive this error after selecting the test button (item #8 in your instructions)
"rmatkin" wrote:

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You probably have either selected the wrong COM Port, or you have another device that thinks it is connected to the COM port - a printer maybe?
--
--
Glenn Adams
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Thank-you Glenn that worked. This allowed me to get to my next problem. When I run a debit transaction, I get the error "Wrong Terminal Id" under the approval code. I am running a 2 lane system. Under EDC in Admin- I have one terminal number as 0002 (this approves debit with no problems) and on the other terminal I tried 0001 and 0002.
"Glenn Adams [MVP - Retail Mgmt]" wrote:

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