I don't know how similar our installations will be, but first I began with
the OPOS configuration tool for RMS, by default you can find a shortcut to
this utility in Start -> Programs -> Microsoft Retail Management System ->
Configure Microsoft OPOS Service Objects . Select PinPad, either create a
new object or modify an old one. Make sure the correct COM port is set, and
make sure you have plugged in your external power for the pin. I'm am not
sure if all need external power, but my Pinpad 1000 and Pinpad 1000se do. Use
the manager program to make sure the name of your opos objects matches what
you wrote in on the MS OPOS utility. On startup the error should be gone.
Try using the Test button in the OPOS utility if you have further problems.
Hope this helps
1. Click Start and then click Programs.
2. Point to Microsoft Retail Management System and then click Configure
Microsoft OPOS Service Objects.
3. Select PINPad from the Device type drop-down list, and then click New.
4. Enter the OPOS device name and then click OK.
5. Select the correct COM port in the Serial Port pane.
6. Enter the text for all fields in the Message pane; or you can use the
7. Click OK.
8. Click Test.
9. Click Begin EFT.
10. Click Enable PIN. (the amount should show on the PINpad)
11. Press Enter on the PIN pad to accept the amount. (Enter PIN should now
show on the PINpad)
12. Enter the PIN and press Enter on the PIN pad. ('Processing' should show
on the PINpad)
13. DataEvent: Success PIN should show on the screen.
14. Click OK.
After successfully configuring the PIN pad, you will want to make sure that
the PIN pad is enabled for the register and that the OPOS device name is
15. Start Store operations Manager.
16. In the Store Operations Manager, on the Database menu, point to
Registers, and then click Register List.
17. Click the register number that has the PIN pad attached and then click
18. Click the PIN Pad tab.
19. Select Pin Pad is enabled for this register.
20. Enter the OPOS device name created in step 4.
21. Click OK.
22. Click OK to acknowledge the message, "This register must be restarted in
order for this change to take effect".
23. Click Close to close the Registers window.
After successfully configuring the PIN pad and enabling it at the register,
you should verify that the Debit tender type has been created.
24. On the Database menu, click Tender Types.
25. Click New if you do not have a Debit tender type already created.
Otherwise, select the Debit tender type and then click Properties.
26. Enter the Description and Tender Code in the General Settings pane.
27. Select Debit Card for Tender Type.
28. Enter the Display order and Scan Code in the Register Settings pane.
29. Select Pop cash drawer and Require signature if you want the cash drawer
to pop and require a signature for a debit card transaction.
30. Click the Verification tab and verify that Perform verification via EDC
box is selected in the Electronic Draft Capture pane. This box is
unavailable, but should already be populated.
31. Enter a Maximum amount and Debit surcharge in the Tender Verification
32. Select Support cash back in the Tender Verification pane if you will let
cashiers offer the customer cash back during a debit card transaction. The
Cash Back Limit sets the maximum amount of cash that can be offered on the
debit transaction. The Cash Back Fee adds a flat fee for the cash back
service. This fee is added to the total amount due on the debit card
Note Entering zero (0) as the Cash Back Limit lets the cashier offer an
unlimited amount of cash back to the customer on a debit card transaction. To
limit this amount, enter a number larger than zero.
33. Click OK.
34. Click OK to the "Each POS station must Z-out in order for this change to
go into effect" message.
35. Click Close to close the Tender Types window.
36. Start Store Operations POS.
37. Press F5.
38. Click Enter opening amounts, enter the amounts, and then click OK.
39. Click Enter closing amounts, enter the amounts, and then click OK.
40. Click Print Z report.
41. After the Z report finishes printing, close Store Operations POS and
restart the application to start using the Debit tender type.
This installation worked great for one of my systems. On a different system I
am getting the error "Unable to open device (error code: 104). Can you help
me with this error? I receive this error after selecting the test button
(item #8 in your instructions)
Thank-you Glenn that worked. This allowed me to get to my next problem. When
I run a debit transaction, I get the error "Wrong Terminal Id" under the
approval code. I am running a 2 lane system. Under EDC in Admin- I have one
terminal number as 0002 (this approves debit with no problems) and on the
other terminal I tried 0001 and 0002.
"Glenn Adams [MVP - Retail Mgmt]" wrote:
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