When I go into "Configure OPOS Service Objects" and select pinpad then test I get an "Access Denied" error message followed by "Unable to OPEN device (Error Code: 104). I am getting this message on both of my terminals, however one of my pinpads displays "READY" where the other one says "OFFLINE". Is there any good documentation on how to setup and trouble shoot these pinpads?
Michael,
First, have the pinpad(s) been sent to your processor and had them encrypted?
Second is it plugged into a serial port on the computer and not a Serial=>USB cable.
Here's a setup link in CustomerSource;
Yes my processor has encrypted the pinpads. I have two pinpads one is reading ready and the other is reading offline. I am getting a "Access Denied" message on the workstation that is showing offline. The workstation that says ready will prompt the user to verify that the amount and then the customer can put in their pin number but when it is sumbmitted I get a communication error.
"Jeff" wrote:
I did open the link and both registers fail on step 8, which is testing the PinPads. I would think that this would indicate that there is something wrong with the OPOS driver. I believe my registers are using the following drivers:
EPS> Michael,
Unless you found an Epson PINPad, you don't use the Epson OPOS tool to configure the PINPad.
The most common device used with RMS is the Verifone 1000SE with an RS-232 (COM Port) Interface.
This device is configured using the Microsoft supplied OPOS setup Start\Programs\Microsoft Retail Management System\Configure Microsoft OPOS Service Objects
Glenn Adams Tiber Creek C> I did open the link and both registers fail on step 8, which is testing the
Sorry, I didn't answer all you questions.
I am logging on the workstation as a domain user, but I don't know if that user has Admin right on the workstation. I am pretty sure it does but if it doesn't I will add it.
I am using Verifone PINPad 100se.
I have not made any changes to the message box, but I don't know what changes my Microsoft Reseller has done.
I am running other serial devices (pole display and Epson printer). Each of these are on different serial ports. I had to add an additional serial card to support the additional ports. The PIN pad is on the built in serial port and the pole display and printer is on the serial card. The pole display and printer work fine, other than a long pause before printer starts printing.
How do you c> Michael,
Start\Programs\Microsoft Retail Management System\Configure Microsoft OPOS Service Objects
The Epson OPOS config tool will show that the PINPads have been configured as OPOS object, but that's not where the configuration is done. Use the tool as found above. There's only 1 PINPad device listed
- it's not labeled as Verifone 1000SE if I recall correctly, but it's the thing you want.
2 most common errors: devices have not been properly injected with the Bank's security code Wrong COM Port Settings, either in the configuration tool or Windows Device manager or possibly system BIOS.Glenn Adams Tiber Creek C> Sorry, I didn't answer all you questions.
lilmonster had written this in response to
I am having the same issue. I am using a Serial => USB Cable from CablesToGo the USB-UB9 Cable, when I install the driver it shows up in the ports section under device manager, but nothing happens when I install the PinPad 1000SE. The pinpad reads "OFFLINE" and will not connect.
When I try to configure it in the RMS OPOS it reads Unable to access deivce, Error Code 104. I've tried different COM ports, I've tried uninstall/reinstall, I've tried messing with the setup number/configurations. I just can't get it to work.
The frustrating thing is, I did get it to work once when I installed an older driver (2007) as a test a couple of weeks ago, but when I went to move the computer for setup it didn't recognize it anymore, both with a
2007 driver and the 2009 driver... so I've been trying to set it up... suggestions?------------------------------------- Jeff wrote:
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not sure I know exactly what your problem is, but if you are looking for an adapter so you can hook up a Serial port PinPad into a USB port on the computer, I have used and trust TRENDnet products. they have worked every time for me.
: Hello Jeff,
I am having the same issue. I am using a Serial => USB Cable from CablesToGo the USB-UB9 Cable, when I install the driver it shows up in the ports section under device manager, but nothing happens when I install the PinPad 1000SE. The pinpad reads "OFFLINE" and will not connect.
When I try to configure it in the RMS OPOS it reads Unable to access deivce, Error Code 104. I've tried different COM ports, I've tried uninstall/reinstall, I've tried messing with the setup number/configurations. I just can't get it to work.
The frustrat > Michael,
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