Pinpad - Access Denied

When I go into "Configure OPOS Service Objects" and select pinpad then test I get an "Access Denied" error message followed by "Unable to OPEN device
(Error Code: 104). I am getting this message on both of my terminals, however one of my pinpads displays "READY" where the other one says "OFFLINE". Is there any good documentation on how to setup and trouble shoot these pinpads?
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Michael,
First, have the pinpad(s) been sent to your processor and had them encrypted?
Second is it plugged into a serial port on the computer and not a Serial=>USB cable.
Here's a setup link in CustomerSource; http://tinyurl.com/mx2te
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Yes my processor has encrypted the pinpads. I have two pinpads one is reading ready and the other is reading offline. I am getting a "Access Denied" message on the workstation that is showing offline. The workstation that says ready will prompt the user to verify that the amount and then the customer can put in their pin number but when it is sumbmitted I get a communication error.
"Jeff" wrote:

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Michael,
Did you click on the link I provided in my last post about troubleshooting pinpad problems?

Did you enable the pinpads in the Register setup screen? -- * Get Secure! - www.microsoft.com/security
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http://tinyurl.com/75bgz
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&gt; When I go into "Configure OPOS Service Objects" and select pinpad then <BR>&gt; &gt; test I<BR>&gt; &gt; get an "Access Denied" error message followed by "Unable to OPEN device<BR>&gt; &gt; (Error Code: 104).&nbsp; I am getting this message on both of my terminals,<BR>&gt; &gt; however one of my pinpads displays "READY" where the other one says<BR>&gt; &gt; "OFFLINE".&nbsp; Is there any good documentation on how to setup and trouble <BR>&gt; &gt; shoot<BR>&gt; &gt; these pinpads? <BR>&gt; <BR>&gt; <BR>&gt;</BLOCKQUOTE></BODY></HTML>
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I did open the link and both registers fail on step 8, which is testing the PinPads. I would think that this would indicate that there is something wrong with the OPOS driver. I believe my registers are using the following drivers:
EPSON OPOS ADK Version2.40E SP1 UPOS 1.8
"Jeff" wrote:

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Unless you found an Epson PINPad, you don't use the Epson OPOS tool to configure the PINPad.
The most common device used with RMS is the Verifone 1000SE with an RS-232 (COM Port) Interface.
This device is configured using the Microsoft supplied OPOS setup Start\Programs\Microsoft Retail Management System\Configure Microsoft OPOS Service Objects
Glenn Adams Tiber Creek Consulting http://www.tibercreek.com snipped-for-privacy@tibercreek.com ---------------------------------------------- Please DO NOT respond to me directly but post all responses here in the newsgroup so that all can share the information.
Michael wrote:

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Do you happen to know where I can get the verifone OPOS drivers?
"Glenn Adams [MVP - Retail Mgmt]" wrote:

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Michael,
The PinPad OPOS device driver is installed automatically with RMS. The Epson OPOS driver _may _ be conflicting. I don't use or sell Epson devices. Glenn, has this version been problematic?
Another thing, again I don't do Epsons, _but_ OPOS and UPOS are similar but different. Eventually everything will be UPOS.
Are you logged into Windows as an Administrator?
Did you change any text in any of the message boxes?
Did you change any settings in either the pinpad setup or the COM port settings in Windows? Baud rate, stop bits, parity, etc? You might want to change the settings in the Windows COM port settings. Control Panel | System | Hardware tab | Device Manager button | Ports (COM & LPT) | double click on the COM port you are using | Port Settings tab | change the settings to the same as the OPOS Configure window says
Are these pinpads either the Verifone 1000/1000SE or Ingenico 3010 or something else?
Are you running any other serial devices (receipt printers, cash drawers, bar code scanners, customer displays)? Are they running on different physical ports?
-- * Get Secure! - www.microsoft.com/security
You must be using Outlook Express or some other type of newsgroup reader to see and download the file attachment. If you are not using a reader, follow the link below to setup Outlook Express. Click on "Open with newsreader" under the MS Retail Management System on the right.
http://tinyurl.com/75bgz
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&gt; &gt; When I go into "Configure OPOS Service Objects" and select pinpad then <BR>&gt;&nbsp;&nbsp; &gt; &gt; test I<BR>&gt;&nbsp;&nbsp; &gt; &gt; get an "Access Denied" error message followed by "Unable to OPEN device<BR>&gt;&nbsp;&nbsp; &gt; &gt; (Error Code: 104).&nbsp; I am getting this message on both of my terminals,<BR>&gt;&nbsp;&nbsp; &gt; &gt; however one of my pinpads displays "READY" where the other one says<BR>&gt;&nbsp;&nbsp; &gt; &gt; "OFFLINE".&nbsp; Is there any good documentation on how to setup and trouble <BR>&gt;&nbsp;&nbsp; &gt; &gt; shoot<BR>&gt;&nbsp;&nbsp; &gt; &gt; these pinpads? <BR>&gt;&nbsp;&nbsp; &gt; <BR>&gt;&nbsp;&nbsp; &gt; <BR>&gt;&nbsp;&nbsp; &gt;</BLOCKQUOTE></BODY></HTML>
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I did notice that the COM settings in Windows are different then what they are in RMS and I have tried changing those on one of the workstations to match what the are in RMS but it didn't seem to help. If I go into the Epson OPOS utility it shows that the pin pad is set up there so I don't know if it needs to be removed from the Epson OPOS utility and setup somewhere else? I can't figure out though why one of the pin pads say ready where the other one says offline. Is thing that is controlled by RMS or the pin pad itself. I wasn't the one that originally setup the pin pads it was my Microsoft Reseller. He never actually got them working. "Jeff" wrote:

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Sorry, I didn't answer all you questions.
I am logging on the workstation as a domain user, but I don't know if that user has Admin right on the workstation. I am pretty sure it does but if it doesn't I will add it.
I am using Verifone PINPad 100se.
I have not made any changes to the message box, but I don't know what changes my Microsoft Reseller has done.
I am running other serial devices (pole display and Epson printer). Each of these are on different serial ports. I had to add an additional serial card to support the additional ports. The PIN pad is on the built in serial port and the pole display and printer is on the serial card. The pole display and printer work fine, other than a long pause before printer starts printing.
How do you configure or view the pin pad drivers that are installed with RMS?
"Jeff" wrote:

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Start\Programs\Microsoft Retail Management System\Configure Microsoft OPOS Service Objects
The Epson OPOS config tool will show that the PINPads have been configured as OPOS object, but that's not where the configuration is done. Use the tool as found above. There's only 1 PINPad device listed - it's not labeled as Verifone 1000SE if I recall correctly, but it's the thing you want.
2 most common errors: devices have not been properly injected with the Bank's security code Wrong COM Port Settings, either in the configuration tool or Windows Device manager or possibly system BIOS.
Glenn Adams Tiber Creek Consulting http://www.tibercreek.com snipped-for-privacy@tibercreek.com ---------------------------------------------- Please DO NOT respond to me directly but post all responses here in the newsgroup so that all can share the information.
Michael wrote:

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Michael,
I think you need to start over with this.
First, stop confusing the issue by mentioning the Epson OPOS driver. Those are for your Epson device(s). The OPOS drivers for the Verifone 1000SE are installed when you install the RMS program. To setup the pinpad, you only need to follow the steps in the document I sent before; http://tinyurl.com/mx2te
Second, if you have tried to setup your pinpad using the Epson OPOS driver, you need to delete them from there. Again I don't do Epsons so I can't tell you how to remove the Pinpad from the Epson OPOS setup. You may have to uninstall the Epson OPOS driver and re-install it, I don't know. Do NOT attempt to use the Epson OPOS driver to setup and/or test the pinpad(s).
Third, following the instructions above, before step 5, push the Factory Settings button in the bottom left and then continue with the rest of the process.
-- * Get Secure! - www.microsoft.com/security
You must be using Outlook Express or some other type of newsgroup reader to see and download the file attachment. If you are not using a reader, follow the link below to setup Outlook Express. Click on "Open with newsreader" under the MS Retail Management System on the right.
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&gt;&nbsp;&nbsp; &gt; &gt; When I go into "Configure OPOS Service Objects" and select pinpad then <BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; &gt; test I<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; &gt; get an "Access Denied" error message followed by "Unable to OPEN device<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; &gt; (Error Code: 104).&nbsp; I am getting this message on both of my terminals,<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; &gt; however one of my pinpads displays "READY" where the other one says<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; &gt; "OFFLINE".&nbsp; Is there any good documentation on how to setup and trouble <BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; &gt; shoot<BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; &gt; these pinpads? <BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; <BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt; <BR>&gt;&nbsp;&nbsp; &gt;&nbsp;&nbsp; &gt;</BLOCKQUOTE></BODY></HTML>
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I forgot to mention that when I go to "Configure Microsoft OPOS Service Objects", click on my PinPad device then hit test, both Pinpads fail the test.
"Jeff" wrote:

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Yes the pinpads are plugged into a serial port. Are there any specific serial settings I should be using?
"Jeff" wrote:

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lilmonster had written this in response to http://www.rockryno.com/point-of-sale/Re-Pinpad-Access-Denied-14569-.htm : Hello Jeff,
I am having the same issue. I am using a Serial => USB Cable from CablesToGo the USB-UB9 Cable, when I install the driver it shows up in the ports section under device manager, but nothing happens when I install the PinPad 1000SE. The pinpad reads "OFFLINE" and will not connect.
When I try to configure it in the RMS OPOS it reads Unable to access deivce, Error Code 104. I've tried different COM ports, I've tried uninstall/reinstall, I've tried messing with the setup number/configurations. I just can't get it to work.
The frustrating thing is, I did get it to work once when I installed an older driver (2007) as a test a couple of weeks ago, but when I went to move the computer for setup it didn't recognize it anymore, both with a 2007 driver and the 2009 driver... so I've been trying to set it up... suggestions?
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not sure I know exactly what your problem is, but if you are looking for an adapter so you can hook up a Serial port PinPad into a USB port on the computer, I have used and trust TRENDnet products. they have worked every time for me.
http://www.trendnet.com/products/proddetail.asp?prod 0_TU-S9&catI
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Andy Miller
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lilmonster,
Did you change the settings to match the pinpad in the COM port settings?
Go into Device Manager and find the Ports (COM & LPT)
If you have more that one COM port, make sure they don't overlap, in other words if you already have a COM 1 on the machine, do not setup up the conversion cable as COM 3 as they share resources. Same with COM 2 & 4.
Next go into the settings of your conversion cable and match the port settings needed for the pinpad 1200 bits per sec or baud rate, 7 data bits, Even parity and 1 stop bit. I also always turn off the FIFO buffer on the Advance button.
Next go to the OPOS configuration, select PinPad in the dropdown and give it a name. Select the Configure button, select the Factory settings button in the bottom left, then make sure the correct COM port is selected, the same as you set up the conversion cable. Select OK and then the Test button and go through the steps
Finally, go into Manager | Database | Registers | Register List and select the proper register, select the PinPad tab, enable the PinPad and give the name you used when you identified it in the OPOS setup. For the VeriFone, leave the HostID at 1, for the Ingenico devices either 1 or 0
Restart the POS software and run a test card
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had written this in response to<BR><A href="http://www.rockryno.com/point-of-sale/Re-Pinpad-Access-Denied-14569-.htm">http://www.rockryno.com/point-of-sale/Re-Pinpad-Access-Denied-14569-.htm</A>&nbsp; :<BR>Hello Jeff,<BR><BR>I am having the same issue.&nbsp; I am using a Serial =&gt; USB Cable from<BR>CablesToGo the USB-UB9 Cable, when I install the driver it shows up in the<BR>ports section under device manager, but nothing happens when I install the<BR>PinPad 1000SE.&nbsp; The pinpad reads "OFFLINE" and will not connect.&nbsp; <BR><BR>When I try to configure it in the RMS OPOS it reads Unable to access<BR>deivce, Error Code 104.&nbsp; I've tried different COM ports, I've tried<BR>uninstall/reinstall, I've tried messing with the setup<BR>number/configurations.&nbsp; I just can't get it to work.<BR><BR>The frustrating thing is, I did get it to work once when I installed an<BR>older driver (2007) as a test a couple of weeks ago, but when I went to<BR>move the computer for setup it didn't recognize it anymore, both with a<BR>2007 driver and the 2009 driver... so I've been trying to set it up...<BR>suggestions?<BR><BR>-------------------------------------<BR>Jeff wrote:<BR><BR><BR>&gt; Michael,<BR><BR>&gt; First, have the pinpad(s) been sent to your processor and had them <BR>&gt; encrypted?<BR><BR>&gt; Second is it plugged into a serial port on the computer and not a <BR>&gt; Serial=&gt;USB cable.<BR><BR>&gt; Here's a setup link in CustomerSource; <A href="http://tinyurl.com/mx2te ">http://tinyurl.com/mx2te </A><BR><BR><BR><BR><BR><BR>##-----------------------------------------------##<BR>Newsgroup Access Courtesy <A href="http://www.rockryno.com/">http://www.rockryno.com/</A> <BR>Tax and Accounting Software Forums<BR>Web and RSS access to your favorite newsgroup - <BR>microsoft.public.pos - 38360 messages and counting!<BR>##-----------------------------------------------##</BLOCKQUOTE></BODY></HTML>
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