PinPad device and Debit Card tenders

Hello Discussin Board.

Issue is this: When attempting to tender by debit card, RMS simply flies through the pinpad optiion and promptly cancels the receipt.

What has been done so far: Have installed a PinPad Verifone 1000se on our RMS install. Pinpad device has been encrypted by processor. We are able to go into the Test option and successfully run the test with the appropiate responses. Therefore device is setup correctly. Have then setup tender type making sure EDC is checked (although greyed out) and done the Z out. Everything appears to be setup correctly to this point. What is missing?

Thanks, pete

Jeff,

I will make sure these are all filled out. Currently using Wells Fargo, would they need to provide additional data?

Pete

"Jeff @ Check Po> Pete,

on each computer that you process credit/debit cards and those that will close the nightly batch.

on the Bank and Merchant tabs to be filled in for debit | leave the Advanced button alone unless Vital tells you to change it.

them at 866-721-8651 and tell them that you are setting up an RMS POS system.

required by RMS to have them fill out and send back to you.

Admin on each computer that you process credit/debit cards and those that will close the nightly batch.

needs on the Bank and Merchant tabs to be filled in for debit | leave the Advanced button alone unless Vital tells you to change it.

Jeff, Yes, I read another post and noticed that you had to do that. I've tried hitting the Enter key after I swipe the card and the display shows the amount and before the display shows "cancel requested" but haven't been able to time it just right in the 1 nanosecond that it gives me. We are also checking our firewall because it seems we are not even getting out to our processor.

Thanks for the response. Anything else we might try?

Gail

"Jeff @ Check Po> G,

press the Enter key to confirm, then are prompted to enter their PIN number and press Enter again

contact them at 866-721-8651 and tell them that you are setting up an RMS POS system.

info required by RMS to have them fill out and send back to you.

SO Admin on each computer that you process credit/debit cards and those that will close the nightly batch.

field needs on the Bank and Merchant tabs to be filled in for debit | leave the Advanced button alone unless Vital tells you to change it.

Our credit cards are working.

We are using the Verifone 1000SE, connected via serial port I did change the message in the config screen, and when we tested the pinpad, saw that my new message did display. Hit enter, entered a PIN and got the DataEvent: Success PIN, etc.

I reset the factory setting today and re-tested in the configure opos, Everything tested A-OK, as above.

We are logged in as an administrator. What should the registry entry look like? I think I saw some info on this before and will go check that out.

The last thing I did today was to check all the EDC config settings. I may have a problem here with the ABA number. Am going to confirm that tomorrow. Wish me luck.

Thanks for your help!

"Jeff @ Check Po> Gail,

credit cards either.

| Microsoft Retail... | Configure OPOS device | select the PinPad device | Configuration | push the Factory Settings button | re-test within the Configure OPOS program

the registry and needs Admin rights to change or you need to modify the registry entry for RMS for other users to change.

press the Enter key to confirm, then are prompted to enter their PIN number and press Enter again

contact them at 866-721-8651 and tell them that you are setting up an RMS POS system.

the info required by RMS to have them fill out and send back to you.

into SO Admin on each computer that you process credit/debit cards and those that will close the nightly batch.

field needs on the Bank and Merchant tabs to be filled in for debit | leave the Advanced button alone unless Vital tells you to change it.

reader, follow

through the pinpad

greyed out)

credit cards either.

Programs | Microsoft Retail... | Configure OPOS device | select the PinPad device | Configuration | push the Factory Settings button | re-test within the Configure OPOS program

the registry and needs Admin rights to change or you need to modify the registry entry for RMS for other users to change.

they press the Enter key to confirm, then are prompted to enter their PIN number and press Enter again

can contact them at 866-721-8651 and tell them that you are setting up an RMS POS system.

the info required by RMS to have them fill out and send back to you.

reader, follow

into SO Admin on each computer that you process credit/debit cards and those that will close the nightly batch.

every field needs on the Bank and Merchant tabs to be filled in for debit | leave the Advanced button alone unless Vital tells you to change it.

newsgroup reader to

reader, follow

through the pinpad

the test with

(although greyed out)