PinPad 1000SE

Jan 20, 2006 1 Replies
R

My pinpad was working fine and all of a sudden it stopped working and I get an communications error every time I open the POS. The pinpad reads ready. However, if I go to configure and test it I get a unable to open error (code



104). I checked all my printers to make sure nothing is on COM2 (I have a serial connection). Is there a way to see if anything else is taking up COM2 or are there any other problems I should test. Any help would be appreciated.
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V

You can try going to the start menu, clicking on Microsoft Retail Management, then Configure MS OPOS...when you get this screen, scroll down to PinPad in the devices tab, and see what name comes up...I would imagine that the Verifone is defined in this field. The name that is used must be exactly (case sensitive) the same when you go into the RMS manager, under Database > Registers > Register List and click on Pinpad...and the box should be ticked. Best of luck.

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