Need help configuring cash drawer to Star TSP143 thermal printer

Hi all
I have been trying to connect a cash drawer to this printer but i cant seems
to get it working
Does anyone has a step by step way to configure star TSP 143 printer to work
with cash drawer ??
My RMS is v2.0
I use Star TSP 143 thermal printer (I hope most of you have it cause its one
of the popular printer for RMS). I have been testing with 2 cash drawers
(brand "Eutron" and brand "Cashine"). I have the correct cable and connect
it to the drawer kick (DK) port of the printer. Drawers are new and unlocked
I installed the printer driver. configure it to use Starline Mode (default)
Under the OPOS setting - OPOS Cashdrawer I add a name to my Cash Drawer,
click configure and let everthing on default except I make the Setting
"Active" checked.
Then i click on check health it say "Success"
But when I tried the sample application from the star configuration utility,
the drawer wont kick
When I start Store Operation i get this error
Warning 911L The cash drawer OPOS driver was not found
Do you wish to continue?
So am i missing some driver ? where can i get it
Or do you think this cash drawer will work only with EPSON printers ??
I really have no clue here. I thought cash drawer should be the easiest to
setup
Please help
Thank you,
Regards
Joie
Reply to
Joie
It seems now that the cash drawer can work from the Star TSP configuration utility Test Print function - OpenDrawer1
However I Cannot get it to kick after I complete a transaction in RMS. Printing is fine
Here's my configuration Receipt printer 1 -> tried using Windows driver and OPOS driver (the device has the same name) both can print but cash drawer cant kick Cash drawer 1-> put the OPOS name as in Star configuration utility ( I tried the device name and the logical device name, both didnt work)
pls help
Reply to
Joie
Have you tried to contact the customer support team? I have used them many times and they are very helpful. They have different levels of support members to help even the most complicated questions and problems regarding their POS Software.
U.S./Canada Toll-free (1) (888) 477-7989
Worldwide (1) (701) 281-6500
Availability and hours of operation: Monday–Friday, 8:00 A.M.–6:00 P.M. Central Time (UTC-6) in the U.S. and Canada.
Support,
formatting link
Reply to
viglen
Have you tried to contact the customer support team? I have used them many times and they are very helpful. They have different levels of support members to help even the most complicated questions and problems regarding their POS Software.
U.S./Canada Toll-free (1) (888) 477-7989
Worldwide (1) (701) 281-6500
Availability and hours of operation: Monday–Friday, 8:00 A.M.–6:00 P.M. Central Time (UTC-6) in the U.S. and Canada.
Support,
formatting link
Reply to
viglen
We experienced problem with the detection of that printer. We are on VISTA and the UAC was on (it's a network policy).
When we turned it off, RMS was then able to detec and use it correctly. What is weird, though, is that Group Piliciy enforced the UAC again later on but the printer and cash drawer were still functionning properly.
My take on this is that you must take UAC OFF for the first use of the printer / cash drawer. Then RMS detects it (I guess) After that you can turn it back ON.
Reply to
Ben

Site Timeline Threads

BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.