Cognitive Advantage LX thermal label printer problems

My thermal label printer prints labels that aren't very dark to begin with and rapidly fade. I tried new label stock, and I've tried cleaning the print head. No luck.
A tech from Cognitive walked me through some steps to troubleshoot, but MSRMS uses a "generic label driver" which doesn't have the same darkness controls Cognitive's driver has. Is there any way to get MSRMS to use Cognitive's driver (that doesn't suck)?!
Thanks!
- Larry OlyBikes 360-753-7525
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Larry We use the thermal transfer from Cognitive AdvantageLX; it the best. Black ribbon to produce durable, long-lasting. Direct thermal media is more for UPS labels or single use labels. We tested do in out environment for about month and noticed the differences. Read link http://www.zebra.com/id/zebra/na/en/index/resource_library/faqs/thermal.html
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Thanks for your reply.
The odd thing is that my printer used to work just fine -- labels would last a while -- I do have fluorescent bulb lights fairly close to merchandise due to the drop ceilings in my store and a decent amount of natural light through windows. Still, the poor quality now coming out of my printer and the very short life of the barcodes makes me think the darkness needs to be "turned up".
A Cognitive tech had me enter some codes into the printer (sorry, I forget how) which made _the first label after the machine is turned on_ look MUCH better. All subsequent labels look bad.
Help!!
On 2/18/2011 5:12 AM, Jason wrote:

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