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Thermal Printer not cutting after document but does after page

Hello, Came across this forum and thought you guys might be able to help. We purchased some "HOP-E801" thermal printers to print receipts with our sage system, however, when we print two pages with the paper cutting setting on "cut after Document" the printer will print one continuous receipt. This obviously isn't great as we don't want to tear the paper in two to give to a customer and keep the other half.
If we set the printer cutting settings to "After one page" then because our layout on our POS system is as long as we can get, it will cut half way through the receipt, the end of the receipt, the middle of the 2nd one then the end of that one.
There must be a way to cut the paper straight in the middle like the first option suggests?
Reply to
lozzareeves

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