My Cognitive Advantage LX printer almost always has problems printing multiple labels in excess of 15 or so. RMS will either send too many labels at once (looks like 5 labels on top of each other) or starts to scroll off blank labels, as if it can not see or know when a new label has been indexed.
I have used the recalibration of gap index feature from Cognitive, but it doesn't help. I am using the Generic Text printer driver too. Tried Com3 and LPT1 set-ups with no change.
Also I have RMS 1.3 with the identical printer that performs without incidence at our other store. I tried swapping the printers to see if it was a hardware issue. The printer works fine on RMS 1.3, but does not on RMS 2.0.
Is there any settings that I am over looking in RMS 2.0? or in Windows2000? any suggestions?
When using RMS 1.3 we used Monarch printers to create our tags. Monnarch printers have a control panel to control physical cutting/label printing, and the recommended drivers available usually control the content being printed on the label.
RMS label printing software cannot perform well and is not robust enough to allow fine tuned settings of label printing .
You need to nail down a good driver software that has in it every possible option to control the print job.
A Monarch technician once spent the day with me to go over bar code printing issues, bar code formats, and label printing issues like skipping, missing labels in print jobs, too many or too few labels in print jobs, labels not printing at all, etc.
We found that RMS 1.3sp1 or 2? could not print a decent label on anything except the largest card/label stock. Its such a crappy label package that it is really well suited for labels almost the size of UPS labels.
Small detail and label formats sometimes do not work well, the software is too crude for retail tags that are about 1.75"x3" .
RMS sends each label (generally when printing a received PO), as an individual page, in a large print job that is as many pages as your label run. This in general is hard to control as the settings in Windows cannot deal with such detail at this level, the sending software must do it, or the printer driver/additional printer control software must do it.
In this case RMS does nothing, what helped us was a robust, aftermarket Monarch printer driver made by Seagull. It gave the print job fine tune control over spacing between tickets, contrast and position, and label stock position and cutting.
This is akin to having the ability to set your settings for printing and page setup in a software that can really handle it, ie: Photoshop.
RMS is unable and it falls > My Cognitive Advantage LX printer almost always has problems printing
BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.