Cannot Print Z/X/ZZ reports

A client of ours is running Microsoft RMS without any service packs on Windows XP with Star TSP100 printers. A few days ago, they went to print a Z report and got the following message:

"Runtime error: '9' Subscript out of range."

And then the program shuts down. The batch goes through all the steps of closing, except no receipt is ever printed. When trying to reprint the Z report from the journal, this error pops up:

"An error occurred while trying to print to the specified printer. Please make sure that you have a printer installed and that it is properly configured."

This did not happen at all until a few days ago. You can print old Z reports from before the error started happening and you can print any receipt, just not these last few Z reports. I took a copy of their database back to our shop and set it up here and was able to replicate the error on a Windows 7 machine with a new printer. I tried reindexing and checking the database and I then tried upgrading the software to the latest service pack but nothing worked.

Any suggestions?

Reply to
Arthur
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Anyone else run into this problem?

Reply to
Arthur

Found the solution. Apparently the client had added pipe characters into one of the department names, and the software did not like that.

Reply to
Arthur

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