Hi,
On one of the cash registers in my client's store is giving an error message everytime you start the POS software. This is a remote cash register connecting to a server running the database (this register has an offline database that sync's back).
The error it shows is:
"Warning 913: The cash drawer may be locked by another process." Even with no other software running, this error comes up.
Anyone have any suggestions as to how to fix this error?
Thanks, Matt
Matt,
Are you using a OPOS driver for the drawer? Try Manager | File | Configuration | Options tab | POS options section | check Share the OPOS printer... | restart POS
Hi Jeff,
That option was already checked in Manager. Will unchecking it hurt anything else? Or is there another option to check?
Thanks, Matt
"Jeff" wrote:
Is the cash drawer connected to the receipt printer, or directly to the PC (RS-232)? If it's connected to the printer, the error is probably really with the printer - for example, if the printer is out of paper, you will get an error accessing the cash drawer...
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