Cash Drawer Won't Open

I've searched extensively within this group for answers to our problem and although many have posted identical problems none of the solutions that have worked for them are working for us.

We have downloaded and installed the latest Epson OPOS drivers and have configured our parallel port receipt printer, the Epson TM-U200PD, as many of the other TM-U200 and TM-U220 models since the TM-U200PD is not one of the specific models listed. For example, we now have it configured using the TM-U200B selection. We also have configured the APG cash drawer. Using the Health Check in the Epson OPOS both printer and cash drawer work.

But when we ring up a transaction witn RMS 1.3 POS, the drawer will not open.

Yes, the available tender types are all set to pop the drawer. Yes, the proper LDN names are being used in the register set up. Yes, we have tried all possible choices for BIOS parallel port settings on this Dell 8300 including PS/2, AT. ECP, and EPP. Yes, I have tried increasing the pulse time from 100ms to 200ms to

500ms.

Interestingly, although the receipt will print perfectly, as long as the POS program remains open, subsequent health checks via the Epson OPOS interface fail for both printer and cash drawer. When we click the box to start the check, the program appears to timeout after several seconds then displays an error code in a popup (instead of the success message). If we close the POS program, the printer and cash drawer again pass the heath checks.

Our customer is extremely happy with the appearance of the receipts which are now legible and our only obstacle (at this point) is the cash drawer not opening. If i configure RMS to use a Windows printer the drawer will open but the receipts look terrible. As a result, as much as possible, we would like to use the OPOS method rather than Windows method to print.

Could our problem be due to the specific model TM-U200PD which does not appear as one of the supported printers?

Any help would be greatly appreciated. Mahalo in advance.

mike

Reply to
hawaii2000
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Mike,

Get the latest Epson driver, OPOS ADK 2.50E SP4.

Somebody mentioned here or on the reseller board that an older one worked, the newer one didn't, then a newer, newer one did, and then Epson sent an email today announcing the SP4 version. I know its confusing to me too!

I'll be nice this time about my Epson printer rant!

Reply to
Jeff

Thanks, Jeff, for the response. I neglected to mention that I am, in fact, already using OPOS ADK 2.50E SP4. As I recall, none of the versions of 2.50E including pre SP, SP1, SP2, or SP4 seemed to make a difference. With all versions, both the Epson receipt printer and the APG cash drawer pass the heath check in the OPOS configuration interface but still the cash drawer does not pop when a transaction is tendered with RMS. When I called Epson for technical support (not really knowing whether they could help) they (in so many words) told me that since the devices work as they should with their OPOS tests it's not a problem on their end. I'm not sure where to go from here.

Reply to
hawaii2000

Hi Mike, I am in Hawaii also - Maui and I have a customer that uses 3 TM200PD printers. They had a problem in the very beginning with the cash drawers taking a very long time to open (7 sec. - seemed very long) but have been stable and have had no problem for more than a year now.

If you are still having the problem, let me know and we can compare notes to see if you are maybe missing somethng. I am not using the SP4 driver - no need. But I would be interested in knowing if it does, in fact, solve your problem.

It's Aloha Friday! Roxanne snipped-for-privacy@msn.com

" snipped-for-privacy@gmail.com" wrote:

Reply to
Roxanne

Hi Mike,

Do you mind showing us a screenshot of the LDN setup in Epson OPOS ADK and the setup screen of RMS SO Manager for the register (Specifically the one pertaining to the cash drawer).

As for the following:

This is because you did not setup share OPOS device in the configuration screen under SO manager.

Raymond

Reply to
Raymond Cheok

Reply to
Raymond Cheok

Thanks, Raymond. I will try to post those screenshots. Meanwhile, perhaps the following will suffice?

In the Registers window for Register 1, only Printer 1 and Cash Drawer

1 are checked.

In the properties window for this register, under General tab:

Register number: 1 Description: Back Register Default price level: Standard Default carrier: Default service:

Under Receipt printer 1 tab:

Print receipts automatically after each transaction OPOS OPOS device name: rpback Journal receipts from this printer Receipt format: Basic Receipt - 40

Under Recipt printer 2 tab:

Do not print receipts all other objects greyed out

Under Scanner tab:

Scanner is enabled for this register

Under Cash Drawer 1 tab:

Cash drawer 1 is enabled for this register OPOS device name: cdback Wait for drawer close

In the Epson OPOS, in the Device tree, under the POS printer branch, only one printer exists: TM-U200BP and in the right pane, only one LDN name exists, rpback. Under the Cash drawer branch only one device exists, StandardP, and in the right pane only one LDN, cdback.

Also, the printer is a TM-U200PD, not TM-U200D nor TM-U200DP. I have tried OPOS ADK 2.50E without any service packs, with SP1, with SP2, and with SP4 (what happened to SP3?) all with the same result, same behavior.

As I mentioned earlier, because the TM-U200PD is not listed, I had to choose various varieties of the U200, U210, and U220 that *are* listed. Behavior among them varied from poor to where I am now which is a printer that prints great but a cash drawer that won't pop.

Setting RMS to share the OPOS device has no effect on its behavior, that is, the Epson OPOS health checks continue to fail as long as RMS POS is open. Weird.

Reply to
hawaii2000

Hi Mike,

Does your cash drawer connect to the printer via RJ11 port? If yes, try the following.

Try setting the LDN for the printer and the cashdrawer to the same name in Epson OPOS ADK as well as in RMS, eg OPOSPRINTER for both printer and cashdrawer.

Try search> Thanks, Raymond. I will try to post those screenshots. Meanwhile,

Reply to
Raymond

BTW, you can do a peripheral check in POS itself, the function key is CTRL-SHIFT-F5 or CTRL-F5, can't remember which is it. Check the help file, seach under function key to confirm. From there you can check the status of the cash drawer without using Epson OPOS.

There could be another reas> Thanks, Raymond. I will try to post those screenshots. Meanwhile,

Reply to
Raymond

Raymond--

Yes, the cash drawer is connected via RJ11. I tried using the same LDN name for both printer and drawer: no difference. I am using the latest

2.50E from Epson and have tried it with and without each of the various service packs.

I changed the OPOS printer from TM-U200B to TM-U200D then TM-U200DP from the list. No difference here either.

Ctrl-Shift F5 for peripherals check. Thanks for that information. However, here the printer passes the test but when I select cash drawer

1, the test button is greyed out. Might this be a clue?

Thanks again!

mike

Reply to
hawaii2000

Mike,

If you have used the same LDN in RMS and OPOS, it should work.

Next thing you should do is redo the setup of the printer and drawer in OPOS, delete the printer and cash drawer in OPOS and setup them up again, with the printer first choosing TM-U200DP, choose a LDN name (it should be the same as the one you setup in RMS), next screen you will see LPT Port Settings, it should be LPT1, unless you are using a different LPT, and Port is being used by should be "(None)". Then setup the cash drawer as StandardP, choose the same LDN name as the printer, next screen you should see LPT Port Settings, it should be the same LPT as the printer, and Port is being used by "POSPrinter\TM-U200DP". Click finish and next you will be prompted by "The contradictory warning of a setup of registry". Just click ok.

Do a CheckHealth Interactive to make sure both printer and drawer works. Double check that in RMS SO, you setup the same LDN as in OPOS. After that, fire up POS and do a peripherals check. If it still doesn't work, I think you need to call tech support from Epson and APG.

Hope it helps. Keep me updated.

Reply to
Raymond Cheok

Raymond,

I can't tell you how many times I've done *exactly* as you describe. It is currently set to TM-U200DP.The CheckHealth works for both printer and drawer with the drawer popping open from the Epson OPOS interface (but not when I test the printer--should it?? What I mean is the CheckHealth for the printer causes the printer to print but not the drawer to open on that test but it will open when I perform the test for the drawer). But from RMS, only the printer prints but the drawer does not pop open. I will swap the printer with another identical one to see if that works. I have already called Epson who basically told me, hey, if both devices pass our tests, what do you want from us--call MS.

Thanks again.

mike

Reply to
hawaii2000

Mike,

Sorry to sound like a broken record. Just trying to help here.

When you do a transaction, does the receipt print immediately or it waits a few seconds?

Apparently, from OPOS side, everything is working correctly. Now we have to tackle RMS side. If everything is setup correctly in the register fields, you should be able to do a peripheral check in POS popping the drawer. Are you using 1.3? If so, you might want to install 1.2 on a test machine and try popping the cash drawer from that. If it pops and every setting is the same, it might be a bug in 1.3. Better to call MS on that then.

Reply to
Raymond Cheok

Raymond--

the peripheral check for the printer brings up the same dialog window as the check from OPOS and the printer passes the check. However, from RMS, I cannot test the drawer because the Test button for Cash drawer 1 is greyed out. I suspect this might be related to its inability to pop the drawer on a transaction? Could it be RMS is unaware of or not detecting the drawer despite it being configured and selected from the register setup?

And trust me, you don't sound like anything but someone offering help and I greatly appreciate that since I could use all the help I can get. :)

mike

Reply to
hawaii2000

Me too. Same problem. Nothing works. Health check ok, drawer doesn't work.

Besides all the adjustments I had to do to get the receipt to print on the paper....

I am looking at star printers and throw the epson junk in the trash.

ARG.

What ever happened to plug and play?

" snipped-for-privacy@gmail.com" wrote:

Reply to
Mickie

Mike,

Have you tried downloading the APG OPOS driver and give it a try? the link is

Reply to
Raymond Cheok

Mickie,

Star printers - work first time, every time! ;-)

Reply to
Jeff

Actually, I had. But their info says it is not for drawers that connect to the receipt printer and only for those that have a direct connection to the pc.

But thanks again.

mike

Reply to
hawaii2000

Mickie--

I suppose it's interesting, if not exactly comforting, to know someone else there feels my pain. I think the primary reason we're wanting to stick with the Epson is that it's not a thermal (fading) printer. Unless Star has an impact model?

It's looks like we need to consider replacing these drawers with ones that connect directly to the pc.

Sigh.

mike

Reply to
hawaii2000

Mike,

Sure Star has dot matrix printers.

formatting link

Reply to
Jeff

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