I've searched extensively within this group for answers to our problem and although many have posted identical problems none of the solutions that have worked for them are working for us.
We have downloaded and installed the latest Epson OPOS drivers and have configured our parallel port receipt printer, the Epson TM-U200PD, as many of the other TM-U200 and TM-U220 models since the TM-U200PD is not one of the specific models listed. For example, we now have it configured using the TM-U200B selection. We also have configured the APG cash drawer. Using the Health Check in the Epson OPOS both printer and cash drawer work.
But when we ring up a transaction witn RMS 1.3 POS, the drawer will not open.
Yes, the available tender types are all set to pop the drawer. Yes, the proper LDN names are being used in the register set up. Yes, we have tried all possible choices for BIOS parallel port settings on this Dell 8300 including PS/2, AT. ECP, and EPP. Yes, I have tried increasing the pulse time from 100ms to 200ms to
500ms.Interestingly, although the receipt will print perfectly, as long as the POS program remains open, subsequent health checks via the Epson OPOS interface fail for both printer and cash drawer. When we click the box to start the check, the program appears to timeout after several seconds then displays an error code in a popup (instead of the success message). If we close the POS program, the printer and cash drawer again pass the heath checks.
Our customer is extremely happy with the appearance of the receipts which are now legible and our only obstacle (at this point) is the cash drawer not opening. If i configure RMS to use a Windows printer the drawer will open but the receipts look terrible. As a result, as much as possible, we would like to use the OPOS method rather than Windows method to print.
Could our problem be due to the specific model TM-U200PD which does not appear as one of the supported printers?
Any help would be greatly appreciated. Mahalo in advance.
mike