Cash Drawer to Receipt Delay

Bob --

Hi there. I'm using an Epson (Tm-88III) and having the same problem...except sometimes it's even worse (print request just sits in the queue until I actually close Store Ops, then it spits out)...I removed the store logo from the receipt and got the file size down to below 8k, so I know that's not a problem...I'll let you know any useful info as I get further into troubleshooting.

Regards,

Rich

"Bob (new user)" wrote:

I don't seem to have this program (althought I downloaded what I thought was the lastest software from thier site (TMS Utility and some other stuff)...what's the exact name of the utility?

Regards,

Rich

"Mihir Shah" wrote:

re: Cash drawer delay in RMS with Epson You can resolve it by the following -

Start the Epson OPOS driver configuration program.

Double-click on the Cash Drawer line to expand the section and show the configured Cash Drawer.

Right-click on the configured Cash Drawer and click on Device Specific Settings.

Locate the Open Status Phase window pane and select the High radio button.

Click OK to save your changes.

Restart Store Operations POS.

Mihir Diviasoft, Inc snipped-for-privacy@diviasoft.com

IT looks like the fix is done by going into the Ithaca opos setup and making a change to the cashdrawer settings.

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