We are configuring RMS for the first time and are running into some trouble with the cash drawer. I've got an Epson Tm-T88IV (USB) printing runing on the Epson OPOS ADK, as well as POS-X Xc16z cashdrawer. The drawer pops in ADK, but for some reason nothing happens in RMS. I have the tender type set to pop the drawer, and the devices are configured as OPOS. Any ideas?
We are configuring RMS for the first time and are running into some trouble with the cash drawer. I've got an Epson Tm-T88IV (USB) printing runing on the Epson OPOS ADK, as well as POS-X Xc16z cashdrawer. The drawer pops in ADK, but for some reason nothing happens in RMS. I have the tender type set to pop the drawer, and the devices are configured as OPOS. Any ideas?
This will be basic - like the naming convention - but needed on boards when trying to troubleshoot and not knowing the end user...
We know the naming is the same in the OPOS and Mgr set up - and can assuming this is against the proper Register # (lane) as well. OPOS is also installed on each lane running a cash drawer - as this is not shared?
After setting tender types to trigger the drawer - has each lane been Zed out?
Because the receipt printer triggers the cash drawer - is there enough paper in it? Epson's don't seem to like printing when there is less than 1 inch thick of receipt paper.
Is the receipt printer on? Is the cash drawer set to unlocked? Just kidding! I am sure they are.
Everything seems to be set up fine. I hadn't printed the Z report, though. I tried that, and there's still no response. I'm completely out of guesses.
-Adam
"jocelynp" wrote:
Good Morning Adam -
Make sure you Z on all lanes you have in store.
We had a similar issue with a store - where everything was set up exactly as it should be, receipt printer triggered, etc - but cash drawer just would not pop. We ended up swapping out the receipt printer just to make sure cabling was correct (even though it all tested 100% accurate on OPOS config testing) and still no response from drawer. After going through all trouble shooting attempts - we swapped the drawer with the vendor b/c it was just not working. The new one works and life is now good.
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