APG Cash Drawer Locked up.

The problem is almost certainly with your printer, not your cash drawer. First, make sure the printer is powered up and connected. Then make sure the printer is not showing any error state - including out of paper. Next, you may have both SO Manager and POS open on the register. If so, in SO Manager, go to File/Configuration and then the Options Tab. There is an option that says "Share the OPOS printer with other applications". Make sure that option is selected. If none of that helps, check the cable between the printer and the drawer...

Glenn Adams Tiber Creek C> We are new to RMS and getting ready to go lo live.

"John Roll" wrote: I have encountered the same problem. If the steps Glenn has suggested, try deleting your OPOS printer and OPOS cash drawer and setting them up again as new devices in the Epson OPOS program. This is assuming you are using OPOS drivers. That worked for me.

Kinnard L. Kohler Business Machines Systems

Hi John, we use APG cash drawers in our stores as well, and we have always gotten excellent customer support from APG, just for your reference in the future, in case you encounter any more issues:

hth kevin

"John Roll" wrote:

I encountered this issue this morning. It is most definitely related to the OPOS printer. The paper was changed this morning in the printer. Subsequently there was no error display on the printer. To correct the problem (because rebooting the PC would not work) shut down POS and turn off the printer. Turn the printer back on then restart POS.

"John Roll" wrote: