One of my customers is a pharmacy/drug store in a small town. I have implemented an RMS upgrade from QuickSell - setup is 2 registers and 1 back-end pc. The manager had in place 2 cash drawers for each register ( 4 total ) - however QuickSell did not support them. The requirements of the setup are to allow 2 different cashiers on a register (they don't check out customers at the same time) and to have accountability for each cashier by being assigned a drawer. I have the drawers added as OPOS devices and are functioning properly. The manager assigns cashiers a drawer number in the Manager application from the back office pc before each shift. The problem we are having is that both trays are being opened in the same batch. So when one cashier performs a blind close out on their drawer, the batch is closed having all transactions for both drawers. A new batch is then created containing all transactions for the remaining drawer. Essentiality we need drawers to have their own batches. - Is this even possible?
Thanks,
Ben Morrison C-Ram, Inc. Bismarck, ND